Tui car hire headache!

[Loulou127]

Originally Posted by shack69

Reading this I'm interest in how TUI handle the car hire for a party of 8 if only 1 person drives , are they able to supply a vehicle for all, or is that an extra at time of booking. If 2 families then 2 cars makes sense as it allows both parties do their own thing, but on the other side it means twice the parking fees.

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Have you watched the Radford family’s YouTube vlog? they flew Tui into Melbourne and had a (I think) 15 seater van and a huge truck type thing! both parents were driving x

[tee1]

We've just had a HUGE headache with our car hire, which has taken MONTHS to sort. After paying for gold insurance, and having to move our holiday, the TUI rep back in Feb didn't move the insurance across on the booking. Left it to us, saying we should have checked.
We have been calling them ever since trying to get it sorted, we've been told numerous times it's been done but then 2 weeks ago, 28 days before departure it still wasn't showing up on our booking.

Chased it, had numerous phone calls, and only when I got our local Tui branch involved on Monday this week has someone actually taken hold of our complaint/query. It's all been sorted today, our gold insurance has been reinstated, with the local branch paying the difference, as in their words we've been dealt with shockingly by the online/phone team and no one dared take responsibility for their mistake.

So, it's gone from Tui bad, to tui instore staff very good.