Universal Card holds

[IBEX23]

Originally Posted by twogoto

Could I ask what email address you used to contact them please? 🙂

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Of course it was this one: sapphirefallscustomerservice@loewshotels.com

[Gelatoni]

This is standard industry-wide now, and should be factored in (perhaps we need a sticky thread about this).

At Disney, (poss Universal too) room charges are also set as pending charges as well as the claimed charge. This leads many to believe they've been "double-charged". When this first happened to me, this is exactly what I thought. But they don't really think anything of it, and all I got was an apology (which I understand now).

Mine took about 30 days to drop.

If you find yourself in this situation unexpectedly and you need access to the money earlier, ask for a "hold release" letter. This is a letter from the business saying they will not be claiming the pending charge. Provide your bank with this and they can make the money available. This is what I did.

Hope that helps someone with these holds and pending charges!

[twogoto]

I wanted an email for myself to show so I forwarded the screenshot shared here (thanks scouse minx) and asked if it was the case for my booking and got this reply if it’s of any further reassurance to anyone staying for a longer duration and not wanting to have a large hold

[IBEX23]

Originally Posted by twogoto

I wanted an email for myself to show so I forwarded the screenshot shared here (thanks scouse minx) and asked if it was the case for my booking and got this reply if it’s of any further reassurance to anyone staying for a longer duration and not wanting to have a large hold

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Great news! Glad you got sorted okay - one less thing to worry about