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Unread 17 May 19, 08:51 PM  
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EssexSue
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Mobile Computer says no!

In the Easter holidays I took 2 of my granddaughters to Boots for some make up. Boots have a new (to me)range called CYO (I suspect it's replaced Seventeen) Anyway as part of the promotion we were given a free "Living your best life" make up bag. One make up bag, two girls! I have kept the bag to keep the peace! Yesterday I went to Boots and asked if I could buy another bag - no they are promotional only. Can I buy the make up - no the promotion has finished. The bags are in the drawer under the stand, I saw them!
So I came home and emailed head office. They said they could not locate any of the bags so I told them exactly where they were and they then said it was down to the store manager what they did with ex promo left overs! I just know they will end up in a bin somewhere! Grrr!

And then the Spa I have booked and paid for for July has emailed to says I will lose some of my loyalty points because it will be over a year since I last went there. I don't seem to be able to get through it wasn't anything like a year when I made the booking and paid in full for five people. Arghhhhh!

I know it's first world problems etc but by hell it's irritating!
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Unread 17 May 19, 09:16 PM  
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jim jehosofat
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Re the make up bags, I don't think they will be thrown out. I think the staff will take them for their own kids.
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Unread 17 May 19, 09:23 PM  
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Colette-S
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Just plain stupid - you think they would be glad they get used. Wouldnt be surprised if some turned up on eBay.
Re the spa points, cant you buy a product over the phone which will mean there is activity on your card to save the points?
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Unread 17 May 19, 09:30 PM  
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EssexSue
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Originally Posted by jim jehosofat View Post
Re the make up bags, I don't think they will be thrown out. I think the staff will take them for their own kids.
They haven't so far. That's the frustrating bit they have presumably been there for weeks.
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Unread 17 May 19, 09:32 PM  
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EssexSue
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Originally Posted by Colette-S View Post
Just plain stupid - you think they would be glad they get used. Wouldnt be surprised if some turned up on eBay.
Re the spa points, cant you buy a product over the phone which will mean there is activity on your card to save the points?
I would have thought my booking was enough but I will end up buying something I don't want or need - again.
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Unread 17 May 19, 09:35 PM  
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RM2016
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I can only help regarding the make up bag! My daughter got the same freebie in Boots, sadly the dog munched it but I found a replacement on EBay for a fiver.
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Unread 17 May 19, 09:58 PM  
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EssexSue
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Originally Posted by RM2016 View Post
I can only help regarding the make up bag! My daughter got the same freebie in Boots, sadly the dog munched it but I found a replacement on EBay for a fiver.
They have them for a tenner, maybe Ill sell mine and let the girls split the money!

Edited at 10:03 PM.
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Unread 17 May 19, 10:03 PM  
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YorkshireT
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I worked at Boots and my mother worked there for 55 years! Not good customer service and total lack of can do attitude.
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