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Unread 13 May 19, 05:53 PM  
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Tifa
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Just had a email ping that Thomas cook have changed our return flight seats . As we have paid for where we want them are they allowed to do this as our old seats are still empty . We don't fly out till October so quite a few seats are still empty. And the seats they have moved us to are cheaper and we've had no word of refund
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Unread 13 May 19, 06:05 PM  
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Kat11
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They did this to me last year. Just do an online chat and get them to move you back if your original seats are still free.

I think it's some kinda computer glitch as only some of our party had been moved and not others, they said it was probably due to plane change but he didn't know why really.

Kat
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Unread 13 May 19, 07:23 PM  
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Tifa
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Thanks just done this and he wants us to pay the 25 pound per seat again to then refund it back to us. We have not got a hundred pounds to pay. He says it the only way it can be done.
The flight had been changed and it was a computer glitch he said.

Edited at 07:24 PM.
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Unread 13 May 19, 07:43 PM  
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Kat11
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We didnt need to pay again, dont know why youd need too? Try chat again and see if you can get someone else who will do it. It cant be that hard to move seats. Fingers crossed 🤞🏼

Kat
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Unread 13 May 19, 08:07 PM  
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darsch1982
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Originally Posted by Tifa View Post
Thanks just done this and he wants us to pay the 25 pound per seat again to then refund it back to us. We have not got a hundred pounds to pay. He says it the only way it can be done.
The flight had been changed and it was a computer glitch he said.
Ive sent you a PM with contact
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Unread 13 May 19, 08:18 PM  
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Weve just had this too. Theyve moved our seats but ours are still empty! So frustrating to have to rebook the right seats.
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Unread 13 May 19, 09:31 PM  
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andyb1126
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Did this to us too as they swapped the plane and the allocation didnt transfer properly. I had to phone up to get them switched back and I dont know if they realised but 3 days later, the cost of our seat selection was refunded back on to my credit card!
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Unread 13 May 19, 10:12 PM  
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Tifa
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So I went on Twitter and told them I was unhappy and in 3 dm it was all sorted and changed back thankfully. I can not believe the first man on Thomas cook website was wanting us to pay and that was the only way to do it. Shows you just have to get the right person to talk to. Thanks all for replies.
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