How do I know if I have a 'ZEN' booking deal?

Mr__Incredible · 29 Nov 21, 09:02 AM

Like many others now reassessing our planned DLP trip on 19th-22nd December as can't be sure we'll have our PCR tests back to visting friends & family from the 24th-26th.

I booked direct with Disney on 4th October for a hotel (B&B Hotel) and flight package - am I likely to have the ZEN cancellation policy?

Wanted to get views here first before weighing up options and talking to Disney.

Thanks.

**Claudette** · 29 Nov 21, 10:28 AM

I would be fairly certain you have a zen booking.

I booked direct in August or September for a November booking and it was zen.

CRUELLA · 29 Nov 21, 10:39 AM

Yes i think so .I booked earlier than that and mine is zen. I think the bookings have been under that guarantee for quite a while x

Just thought I�d add I�m not sure it would cover your flights I have accommodation only

Mr__Incredible · 4 Dec 21, 12:15 PM

Originally Posted by CRUELLA

Yes i think so .I booked earlier than that and mine is zen. I think the bookings have been under that guarantee for quite a while x

Just thought I�d add I�m not sure it would cover your flights I have accommodation only

I spoke to Disney last night and I can get my accommodation refunded but not the flights. Any experience of moving the flights separately with EasyJet?

Also, was unable to reschedule accommodation with Disney as not accepting until 17th Dec as awaiting price updates for next season so refund the only option for us.

Mickey will have to wait another year 😢

CRUELLA · 4 Dec 21, 05:11 PM

Originally Posted by Mr__Incredible

I spoke to Disney last night and I can get my accommodation refunded but not the flights. Any experience of moving the flights separately with EasyJet?

Also, was unable to reschedule accommodation with Disney as not accepting until 17th Dec as awaiting price updates for next season so refund the only option for us.

Mickey will have to wait another year 😢

Feel your pain I�m about to cancel our booking and book for next year when I can.
Easy jet did have a good flexible booking policy depending on when you booked I believe.
I held off booking flights so just the hotel to cancel

lovinit · 4 Dec 21, 06:41 PM

Originally Posted by Mr__Incredible

I spoke to Disney last night and I can get my accommodation refunded but not the flights. Any experience of moving the flights separately with EasyJet?

Also, was unable to reschedule accommodation with Disney as not accepting until 17th Dec as awaiting price updates for next season so refund the only option for us.

Mickey will have to wait another year 😢

EasyJet are allowing you to move flights to September next year, they have just extended their policy again. Brilliant airline

Mr__Incredible · 4 Dec 21, 06:43 PM

Originally Posted by lovinit

EasyJet are allowing you to move flights to September next year, they have just extended their policy again. Brilliant airline

That�s great, thanks for the insight.

I�ll give EasyJet a call and see if we can move the flights.

29 Nov 21, 10:39 AM	#3
	29 Nov 21, 10:39 AM CRUELLA Imagineer
CRUELLA Imagineer Join Date: Jun 09	Yes i think so .I booked earlier than that and mine is zen. I think the bookings have been under that guarantee for quite a while x Just thought I�d add I�m not sure it would cover your flights I have accommodation only Edited at 10:40 AM.