Magic Band Ordering

Tone Arranger · 2 Sep 19, 06:52 PM

Another Magic band question. Many visits to WDW, first time in a Disney Hotel, Beach Club.

Understand we get a free Magic Band on arrival but that we can upgrade for $10, in advance, to a better one. We booked through Virgin Holidays.

I access my MDE account, from previous visits, and can see my Hotel booking, my ADR's and my Fastpasses, but cannot see tickets or order a MAgic Band.

I have a voucher from VH which says that my tickets will be included on my Magic Band, so not too worried about that.

But cannot order a Magic Band upgrade, each time it tells me I don't have permission to access that page.

"Access Unavailable
You do not have permission to access this page."

Anyone overcome this, what am I doing wrong ? I've been trying for over a week now, VH are no help, phoning the WDW number sends me round a loop and gets me nowhere.

Caroian · 2 Sep 19, 07:30 PM

I had to use a different browser to overcome the same issue. Have you tried that?

Guest · 2 Sep 19, 11:10 PM

Originally Posted by Tone Arranger

Another Magic band question. Many visits to WDW, first time in a Disney Hotel, Beach Club.

Understand we get a free Magic Band on arrival but that we can upgrade for $10, in advance, to a better one. We booked through Virgin Holidays.

I access my MDE account, from previous visits, and can see my Hotel booking, my ADR's and my Fastpasses, but cannot see tickets or order a MAgic Band.

I have a voucher from VH which says that my tickets will be included on my Magic Band, so not too worried about that.

But cannot order a Magic Band upgrade, each time it tells me I don't have permission to access that page.

"Access Unavailable
You do not have permission to access this page."

Anyone overcome this, what am I doing wrong ? I've been trying for over a week now, VH are no help, phoning the WDW number sends me round a loop and gets me nowhere.

You are not doing anything wrong, it does not work for the vast majority of people. I have tried ten to fifteen tines a day, on multiple browsers and devices, for months and it simply doesn�t work so I have given up.

Caroian · 3 Sep 19, 08:54 AM

Originally Posted by Claudette

You are not doing anything wrong, it does not work for the vast majority of people. I have tried ten to fifteen tines a day, on multiple browsers and devices, for months and it simply doesn�t work so I have given up.

The access issue is a completely seperate issue. It comes up with a picture of Donald Duck and "Access Denied". I fixed this issue by using Firefox rather than any other browser. The issues once you get on to the page are a complete pain, however. We were eventually successful but only because we all had several bands we would each be happy with and we swapped until we had three that worked. We found it worked when we went on at midday - I think they may update the selection at 7am EST, and perhaps that helped.

Nimbus · 3 Sep 19, 11:01 AM

Originally Posted by Tone Arranger

I access my MDE account, from previous visits, and can see my Hotel booking, my ADR's and my Fastpasses, but cannot see tickets or order a MAgic Band.

Your MDE account should show your tickets and should allow you to personalise your MagicBands. If it doesn't then something is wrong. Although clearly you must have had tickets listed in your account at some point otherwise you wouldn't have been able to make fastpass bookings. I suspect it's a glitch.

First, are you using the website or the app? I find that the website is better - don't use the app.

Try a different browser if that doesn't work.

Otherwise, I'm afraid it requires a phone call to Disney to sort the issue out.

My tickets are listed in my account and I can go onto the MagicBand personalisation page and see the various MagicBand options that are available. These seem to change daily. I haven't yet tried to order any because it's still nearly a year away from when we go. But I can access the page and see the MagicBands. I'd never had an "Access Denied" message - I may be lucky?

I see from your countdown that you go in 22 days. I think you need to sort out the issue and choose what MagicBand you want around 2 weeks before you arrive to ensure you'll receive them.

Tone Arranger · 3 Sep 19, 01:25 PM

I went in today using my samsung phone, and it seemed to allow me to select my Magic Bands, but only from a limited selection of plain colours (free) and a few premium ones @ $10.
So I picked a couple of plain ones, and will try later to go in and see if they are registered and whether they can be changed.
In terms of the limited selection that seems to be the way it is and maybe checking later they may have different ones ?

Guest · 3 Sep 19, 01:30 PM

Originally Posted by Tone Arranger

I went in today using my samsung phone, and it seemed to allow me to select my Magic Bands, but only from a limited selection of plain colours (free) and a few premium ones @ $10.
So I picked a couple of plain ones, and will try later to go in and see if they are registered and whether they can be changed.
In terms of the limited selection that seems to be the way it is and maybe checking later they may have different ones ?

I selected a couple of plain colours and now cannot do anything. In fact it says on my page, "thank you for making your magicband selections, it may took up to an hour for your new items to appear on this page". It has said that for about a fortnight now.

Fortunately we are having a split stay and I got some upgraded ones for the other stay.

Silvercat · 3 Sep 19, 01:30 PM

I too was quite frustrated with this - I tried to order several different premium ones, and each time I was met with "this selection is now out of stock, please choose another design". For every one I tried to order! Grrr. In the end I gave up and just stuck to the plain colours.

SmilingSammie · 3 Sep 19, 01:31 PM

The upgradeable ones are always on and off MDE. They arent all available all the time. Just keep checking back. Its a pain though...

OWJAY · 3 Sep 19, 03:12 PM

I spoke to Disney because I couldn't access mine - thy advised me to clear my browsing data and it worked