Help - Love Holidays

[Partythemestarz]

I have a night booked with them at RPR in Universal for July. Paid a low deposit in Feb and when tried to cancel online I said I had to pay full amount to cancel. So they have taken another £80 and due to take nearly £300 next month. It won’t let me do anything else or contact either. I will be issuing a chargeback with my cc If they don’t refund or travel insurance claim and will never use them again, they are awful.

[disney1st timer]

Originally Posted by lizzie145

They have Twitter and Facebook page so try those. Live chat may only be available during the office hours

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Yes live chat is office hours and that’s when I was trying it. I tried Facebook but they just copy and paste reams of terms and conditions in to a message.

[disney1st timer]

Originally Posted by Partythemestarz

I have a night booked with them at RPR in Universal for July. Paid a low deposit in Feb and when tried to cancel online I said I had to pay full amount to cancel. So they have taken another £80 and due to take nearly £300 next month. It won’t let me do anything else or contact either. I will be issuing a chargeback with my cc If they don’t refund or travel insurance claim and will never use them again, they are awful.

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Oh no that’s terrible! I wish I had paid on credit card. So so silly of me.

[taleasoldastime]

Hi OP, I just searched love holidays live chat and clicked the first link on google which was contact us and a live chat box popped up at the bottom! If that helps at all

[disney1st timer]

Originally Posted by taleasoldastime

Hi OP, I just searched love holidays live chat and clicked the first link on google which was contact us and a live chat box popped up at the bottom! If that helps at all

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Thank you! I tried that and got no pop up! Do you think they can tell I have a booking so they don’t want to speak to me?!

[disney1st timer]

Originally Posted by taleasoldastime

Hi OP, I just searched love holidays live chat and clicked the first link on google which was contact us and a live chat box popped up at the bottom! If that helps at all

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Oh I found it now!

[disney1st timer]

Well I had a “chat” with Adam, I basically can’t do anything at the moment unless I want to try and move the exact holiday to a different date which you do through contacting the airline for flights first. I don’t want to do this so I guess I’ll hang fire and see what happens. Great.

[shazza1961]

Good luck, my son tried to cancel his New york holiday booked with them and they said the flights were none refundable and the hotel he would have to pay so much, I think the holiday total was £2000 and he would have to pay £1500 to cancel it, this was still with over a year away, we told him to keep paying the monthly as it wasnt worth not going, however in the end TC went bust so he got back all the monies he had paid, but it's a lesson learned, as he didnt read the small print xx
Good luck xx

[disney1st timer]

Originally Posted by shazza1961

Good luck, my son tried to cancel his New york holiday booked with them and they said the flights were none refundable and the hotel he would have to pay so much, I think the holiday total was £2000 and he would have to pay £1500 to cancel it, this was still with over a year away, we told him to keep paying the monthly as it wasnt worth not going, however in the end TC went bust so he got back all the monies he had paid, but it's a lesson learned, as he didnt read the small print xx
Good luck xx

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I’m glad he got sorted in the end. This has made me very wary about booking with love holidays again. I’m leaning towards just losing my £1.2k but DH said stop panicking and wait and see. I like to know what’s going on though and don’t like the uncertainty of it all!