AP holders in the UK?

[terriandaaron]

We upgraded ours in Feb from 7 day tickets so effectively had no other benefit over the 7 day tickets
My daughter was meant to be doing the Disney college programme and we had 3 trips paid hence the upgrade ... now we won’t be going at all I think 🤔 possibility of Christmas but we have no tickets for some of the older kids

I’m hoping they’ll refund the upgrade cost as it clearly wasn’t used beyond the 7 days .
What’s the best contact email ?

[bighal]

Originally Posted by terriandaaron

We upgraded ours in Feb from 7 day tickets so effectively had no other benefit over the 7 day tickets
My daughter was meant to be doing the Disney college programme and we had 3 trips paid hence the upgrade ... now we won’t be going at all I think 🤔 possibility of Christmas but we have no tickets for some of the older kids

I’m hoping they’ll refund the upgrade cost as it clearly wasn’t used beyond the 7 days .
What’s the best contact email ?

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Ring the VIPassholder number. Although don't expect to get anything back a part from a refund for the days the parks are closed.

[vampiress88]

I’ve emailed. They have put an “exception” through so that all the circumstances can be looked at ie the pass was no benefit and we are in U.K. so can’t just hop on back over.
Will have to see what they say but they have said there is no timescale for refunds. But I have clearly asked now for a refund not the extension as there’s no way our family can go in the next few months.

[Helen1512]

Originally Posted by vampiress88

I’ve emailed. They have put an “exception” through so that all the circumstances can be looked at ie the pass was no benefit and we are in U.K. so can’t just hop on back over.
Will have to see what they say but they have said there is no timescale for refunds. But I have clearly asked now for a refund not the extension as there’s no way our family can go in the next few months.

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Hi
Which email address did you use please? I know there’s a phone number for AP holders but would prefer to email.
Thanks 😊

[gismo1554]

Originally Posted by Helen1512

Hi
Which email address did you use please? I know there’s a phone number for AP holders but would prefer to email.
Thanks 😊

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Last week there was an email form you could complete as a passholder as I did that very thing. The auto reply I had was just from guest.mail@wdw.disneyonline.com

You could just use the normal email contact form - disneyworld/help/email/ and this I assume would route through as they have an "Annual Passholder Information" option. I am still waiting on a response from last Tuesday so I think they might be inundated.

[paulfoel]

Originally Posted by terriandaaron

We upgraded ours in Feb from 7 day tickets so effectively had no other benefit over the 7 day tickets
My daughter was meant to be doing the Disney college programme and we had 3 trips paid hence the upgrade ... now we won’t be going at all I think 🤔 possibility of Christmas but we have no tickets for some of the older kids

I’m hoping they’ll refund the upgrade cost as it clearly wasn’t used beyond the 7 days .
What’s the best contact email ?

See more...

Same as me. Well - we did have free parking and discounts in restaurants/stores.

BUT for theme park entry I could have stuck to my original 14 day if I dont use it again.

So I'm hoping they'll refund the upgrade cost and let it slide that I had free parking etc.

Email is web form on wdw ticket page I think...

[paulfoel]

Originally Posted by vampiress88

I’ve emailed. They have put an “exception” through so that all the circumstances can be looked at ie the pass was no benefit and we are in U.K. so can’t just hop on back over.
Will have to see what they say but they have said there is no timescale for refunds. But I have clearly asked now for a refund not the extension as there’s no way our family can go in the next few months.

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OK do you mind updating us when they come back with something?

[vampiress88]

Originally Posted by paulfoel

OK do you mind updating us when they come back with something?

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Yeah sure. God knows when this will be

[Helen1512]

Originally Posted by gismo1554

Last week there was an email form you could complete as a passholder as I did that very thing. The auto reply I had was just from guest.mail@wdw.disneyonline.com

You could just use the normal email contact form - disneyworld/help/email/ and this I assume would route through as they have an "Annual Passholder Information" option. I am still waiting on a response from last Tuesday so I think they might be inundated.

See more...

Thank you.
I’ve emailed and had a standard - thank you for your email response. I’ve also queried the fact that we upgraded a uk 7 day ticket to AP and have only used it for a maximum of 7 days so far. I’ll let you know what response we get too. Also waiting on a response from universal. I know other people have had good responses. Will be interesting to compare universal and Disney’s responses.

[paulfoel]

Originally Posted by Helen1512

Thank you.
I’ve emailed and had a standard - thank you for your email response. I’ve also queried the fact that we upgraded a uk 7 day ticket to AP and have only used it for a maximum of 7 days so far. I’ll let you know what response we get too. Also waiting on a response from universal. I know other people have had good responses. Will be interesting to compare universal and Disney’s responses.

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Yeh I put all this in about upgrading and I've had the standard options of extend ticket or have pro-rata refund.

Pointed out that uk visitors are a bit special because for now even if WDW is open we can't visit. Mine expires in sep - an extension won't be much good. Neither will I be happy if I've ended up only getting 4 months refunded back - it wont have worked out well for upgrading to use again.