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Tickets Theme Park Ticket questions and advice |
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9 May 21, 08:14 AM |
#201
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Thread Starter
Imagineer
Join Date: Aug 18
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I got cheques last week.
Went to the hassle of moving to Halifax bank as they told me no charges and the exchange rate is on the visa website. Had to open 4 accounts for everyone. Paid them in and my accounts were credited the next day. It’s a shame they didn’t tell me the exchange rate first as it was higher than the visa site they gave me so I’ve lost another £50. Least I’ve gotten back from Disney now after waiting 10 months |
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9 May 21, 08:22 AM |
#202
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Very Serious Dibber
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Helen |
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9 May 21, 09:50 AM |
#203
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Thread Starter
Imagineer
Join Date: Aug 18
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10 May 21, 07:47 AM |
#204
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Imagineer
Join Date: Aug 06
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I'm assuming you mean when it changed over to Jaja? I had no end of trouble because of this and another refund (cruise). It showed on my Jaja account as a refund but not on any of my statements. After multiple months of calls and eventually sending a letter to them recorded delivery giving them 10 days to sort it it was finally manually added to my credit card. If it wasn't for the fact I still have a cruise on that card I would have cancelled it! Absolutely nightmare.
I would attempt to ring again but also some people have had luck on here emailing higher up people to complain. Search back for the email address and try that! Glad at least you sorted the new passes. I decided to use my gift card on a Staycation Disney cruise instead Glad at least you finally got the refund!
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Sarah |
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9 Jun 21, 03:44 PM |
#205
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Trainee Dibber
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UPDATE... UPDATE... UPDATE
Well, it has been one week short of a full year, but, having largely given up since my last call, the postman dropped a strange letter through the letterbox with a US postmark and Mickey logo. At last ! a cheque for $325.65, representing the balance of my annual pass (no idea how they have worked this out, by the way). It only took them 11.5 months (and one expired credit card) to make the refund. Would have preferred a gift card but Disney weren't interested (despite the fact that they would have kept my money... go figure!?!) Now all I have to do is figure out whether I can pay it into the bank and how much they are going to charge me for the privellege. The 2020 holiday refunds are finally complete, now I just need to sort out 2021's cancellation. Good luck to everyone still waiting - never forget how important we all are to Disney, how much they value your calls and make sure that, when they keep you on hold for an hour, pass you off to another cast member who can't help you either... that you have a "magical day" !
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Laughter is timeless... imagination has no age... dreams are forever WDW - 1980's x4, Indian Ridge 91, 99, Sarasota/Sanibel 95 Chatham Park 01, Tuscan Ridge 07, 09, 10, 12, 14, 15, 16, 17, 18, 19, 22, 23 DLP - New York 97, 11, Newport Bay 06, 08(x2), Sequoia Lodge 09, 17, 18, 19, 22 California - 03 |
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15 Jun 21, 09:19 AM |
#206
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VIP Dibber
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Glad to see they are finally paying out those refunds! Does anyone have the email address for guest services please and is that the best route for a complaint regarding APs? I did contact the AP email on the website to ask if they could extend to October but no joy so went back and asked for a formal complaint to be logged. haven't heard anything for 3 weeks so am going to chase. We only had used the passes for 1 day and held onto them as we didn't think we'd still be unable to travel
I'm not sure if the reply back from me went to the best email address to get attention. Also for those who have rang AP, do you call the US number and do you get charged a lot? thank you!
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Karen xx |
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15 Jun 21, 09:38 AM |
#207
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Thread Starter
Imagineer
Join Date: Aug 18
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guest.services@disneyworld.com
Copy in robert.chapek@disney.com robert.a.iger@disney.com james.d.macphee@disney.com If you want to get their attention. I called 08000850582 Didn’t get charged from my mobile. |
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15 Jun 21, 09:49 AM |
#208
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VIP Dibber
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Karen xx |
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20 Jun 21, 07:39 AM |
#209
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VIP Dibber
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After a 2.5 hr phone call yesterday (called the number above) We were issued a refund for just over $1000 for our unused days and eventually got to use it towards a credit for new annual passes!
I don't know how I missed a mail about refunds! It wasn't an easy call 1st cm I would say over the years that was very rude on the phone basically was first told I was too late to get any credit etc but I kept asking to be put through to a manager then he kept coming back with other options. Also first time I've not been offered to give feedback on a call! In the end it all got sorted and if it wasn't for this thread I wouldn't be any wiser! so a massive thank you x
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Villa Drumtochty at Solterra www.facebook.com/729354090488754 info@saltirevillas.com |
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3 Jul 21, 05:30 PM |
#210
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VIP Dibber
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Just got our refunds back.
£276 each, direct to my Amex account. Turned out excellent value as we had 2 weeks in Aug/Sept, a week in Dec and a week in March. Cost was £550 each (DVC Gold). |
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