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Old 6 Aug 19, 11:12 AM  
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#11
Caroian
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The problem here is that they can't upgrade everyone to club level.

We sent feedback a while ago that we were frustrated about the closure of BB along with the changes to Fastpass tiers and various other things which have changed since we booked our holiday well advance - as encouraged by their own promotions. We were pointing out that promoting early booking then changing what is on offer is frustrating from a guest point of view. We were told "tough luck" - which is fine, it was feedback, not a complaint and we weren't expecting anything. But since then I've repeatedly read of people being offered these extra fastpasses and upgrades and to be honest *THAT* is what leaves a bitter taste in my mouth. Why are some people getting preferential treatment when everyone in the same boat in terms of how we're affected? That makes me want to complain far more than an unforeseen closure of a water park or a restriction of fastpasses ever would. Appreciate it's not your fault that you struck lucky with the CM you spoke to - but it is frustrating none the less.
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Old 6 Aug 19, 11:20 AM  
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Moorlandman
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Originally Posted by Scaramouche View Post
I donít think advising people to ring if they fancy a moan is very good either. They wonít listen to you
Like all good companies, Disney welcome both positive and negative feedback which they then use to make future decisions. 😀
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Old 6 Aug 19, 01:41 PM  
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Andybear
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Originally Posted by mattyped View Post
Am I the only one seeing the wrong here. You still didnt get any recourse for bb being closed. Whether it was free fp or an upgrade was the same result in the end. You said you were not interested in free fp as it still impacted on your itinerary. An upgrade doesn't change that fact either but you took it.
I'm with you Matt.
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Old 6 Aug 19, 04:48 PM  
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Pans
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The Blizzard Beach closure has already been discussed at great lengths on other threads. Having said that let me add my voice.

There may be some people on this forum who are regular visitors to WDW. For these lucky people the closure of BB probably means that they may miss out this year but can visit next year. Equally there are others who are infrequent visitors or may in fact be going on their one trip of a lifetime cause it ainít cheap.

We used to be regular visitors but circumstances change and for our forthcoming trip we had to save bits and pieces for 9 years. We made it and very carefully booked what we thought was a good time to go. The chances are we may never go again so we wanted to experience all that Disney has to offer. This included both the water parks as we love them both and they are an important element of our visit.

We now have only one water park plus the tiering at Hollywood Studios which means we have to visit 4 times to do our favourite rides because GE is opening ( something else we hoped we had timed to avoid but hey ho).

We did e mail Disney not to get free stuff but to let them know how we felt. We had polite reply which talked about safety etc etc when we all know that the reason BB is closing early is due to the lighting being installed for after hours paid events.

We will am sure have a great time but itís important perhaps that others realise that this is not a trivial matter. To look forward to something for so long only for changes to be made so close to our expensive holiday is very disappointing and Disney were told that.
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Old 7 Aug 19, 10:22 PM  
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Picklepuppy
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Letís put it into some perspective, itís one park! You can still go to TL and all the other parks and play crazy golf to your hearts content. If you break it down the 14 day pass is still really good value for money. The gate price for the 4 main parks is well over $100 a day (which doesnít include park hopping) so essentially once you have been to a park for 5 days the rest of the visits are free! Last year was the first year I had ever been to a Disney water park and yes it was lovely but if I couldnít have gone it wouldnít have ruined my holiday. I see the water parks as little extras and a place to kill some time, not the reason I go to Disney. They have to close things every now and then, sometimes it affects people sometimes it doesnít. Itís just the way the cookie crumbles. I also donít think itís worth complaining about as they are covered in their t&cís sorry but thats how I feel
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Old 7 Aug 19, 10:29 PM  
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Gill H
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We have only been twice and had to save up for five years each time.

First time was December 2010. Minus 2 temps, waterparks shut. Much of Fantasyland behind grey hoardings.

Second time, November 2014. Waterpark shut several days due to cold. Much of AK behind hoardings. Parts of MK too. Disney Springs a complete mess.

Did we care? Heck no, we had a blast.

There is never going to be a time when everything is open and nothing is under construction.

But there is so much to enjoy. Just take a breath and enjoy it for what it is.
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Old 7 Aug 19, 11:23 PM  
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duchy
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If Disney had upgraded me every time one of my favourite attractions was closed then I'd have had some nice upgrades.
Morally if you weren't happy with Disney's resolution, why did you accept the upgrade ?
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Old 7 Aug 19, 11:37 PM  
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Mexy02
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Weíve managed bb open once in 6 years ( 4 visits) and yes itís shut again this one so maybe I should moan to Disney as Iíve paid exactly the same as anyone else for the ticket each visit . TL shut last visit due to the weather , mk closes early for half our holiday , half of Hs shut down just before our last visit with very little notice , splash was shut completely for the whole time last visit again at short notice , ak was disrupted by pandora being built ( 2 visits the park was behind walls) , a lot of Epcot is going to be closed this visit . The list goes on. Donít understand why you accepted the upgrade when you said you didnít want anything though.
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Old 7 Aug 19, 11:41 PM  
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My word... Good fortune for you sprocket, enjoy you're little upgrade! Of course all these others would never have taken the chance of a better room when offered. They must be so bitter going round the parks!
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Old 7 Aug 19, 11:51 PM  
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spb_IRL
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Good on the OP for complaining when they had the chance.
Disney are closing BB earlier than normal, with little notice, for non essential maintenance. If no one complains, Disney assume its not a problem for anyone. Enough complaints and maybe they approach things differently next time.
As for playing ' but the mortality of it ' card, what has happened the Dibb recently, there are a lot of high horses around here these days, it was not always so judgemental
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