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Old 13 Feb 25, 06:32 PM  
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#31
Millie1980
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I now have my reward voucher for spending the £10000. Does that voucher stay in my account even if I cancel the card
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Old 13 Feb 25, 06:47 PM  
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#32
Softy
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Originally Posted by Millie1980 View Post
I now have my reward voucher for spending the £10000. Does that voucher stay in my account even if I cancel the card
Yes it does.
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Old 13 Feb 25, 09:29 PM  
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Jon&Emz
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OP how did you provide your feedback? was it via an email etc ?
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Old 13 Feb 25, 10:52 PM  
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#34
legallyblonde
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I have just over 100k points and a reward voucher. If I closed my credit card, can I still use these? I presume so as they are in my virgin Atlantic flying club account?
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Old 13 Feb 25, 10:55 PM  
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#35
sha9
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Originally Posted by legallyblonde View Post
I have just over 100k points and a reward voucher. If I closed my credit card, can I still use these? I presume so as they are in my virgin Atlantic flying club account?
Yes. Once they’re in your account they are there.
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Old 13 Feb 25, 11:00 PM  
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#36
Softy
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Originally Posted by legallyblonde View Post
I have just over 100k points and a reward voucher. If I closed my credit card, can I still use these? I presume so as they are in my virgin Atlantic flying club account?
Yes you can.
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Old 13 Feb 25, 11:16 PM  
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formosagirl
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Originally Posted by Softy View Post
Just for future reference. If you get a refund after a card is cancelled, the credit card will contact you and you then just get them to transfer it to your bank.

You’d have banked those points/Avios too.
Thanks yeah if I'd have known they were going to charge the fee after 11 months I'd have done that. They were really awkward about refunding the annual fee too
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Old 13 Feb 25, 11:55 PM  
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#38
TigerLily8
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Originally Posted by Jon&Emz View Post
OP how did you provide your feedback? was it via an email etc ?
I used the post travel feedback form on their website (under compliments and complaints). Even thought it wasn’t directly about a flight it seems they still received the feedback.
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Old 14 Feb 25, 05:28 AM  
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Yipykayay
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Oh, I thought you'd had the same survey as I had. I get one on a different topic every week from their "Inner Circle" group.
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Old 11 Mar 25, 06:30 PM  
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#40
Jack Reacher
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Originally Posted by Softy View Post
I got the voucher after reading about 2 others on here that had done it too.
Hi Softy, can I just ask, how long was it from downgrading until you got the 2nd voucher?
TIA
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