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Old 22 Aug 19, 10:38 AM  
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#101
Megandllsmum
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Originally Posted by Rachy View Post
So basically I reapplied for an esta in July. But before it processed or we made payment I decided to check my old application. Saw it was in date. Didnít pay for a new one. This has then cancelled everything out the old application even though I hadnít paid or resubmitted a new one. So we are at fault at seems and have to pay for new flight tickets tomorrow x
Oh no, fingers crossed its still rushed through though and you fly on next available plane, I dread to think how expensive the tickets will be but worry about the credit card later x
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Old 22 Aug 19, 10:38 AM  
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#102
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Originally Posted by Rachy View Post
No so I typed in my details and it said application not found. But then found old emails. So basically once you start filling out the esta with your passport number etc it cancels out old application. Like I said I didnít pay for it. Because thatís when I decided to check and saw it was in date x
I can't believe that's true Rachy - how can starting a process cancel anything else out? Keep pushing. I'm off to look at the ESTA website for you and I'll check
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Old 22 Aug 19, 10:39 AM  
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Oh my what a horrible experience. Hope you get sorted ASAP
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Old 22 Aug 19, 10:39 AM  
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I donít get how it can resubmit through when you havenít made payment. It doesnít make sense.
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Old 22 Aug 19, 10:41 AM  
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Ok so this happened to my Mum in June. She didnít realise that new passport equals new ESTA (goes USA twice a year so donít ask how she didnít know) - keep refreshing, hers took 3 hours and they still made the flight, they were so helpful at the airport and as they left to come home thinking it wouldnít approve, there was a mad rush to get back and they took them through on a mini car thing. Iím crossing everything for you! Keep refreshing! X
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Old 22 Aug 19, 10:41 AM  
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From ESTA website:
Q: When I try to apply for ESTA, I get a message that another application already exists.

A:If you are receiving an Error Message that says "There is already an application with that passport number in the system" it is because you have applied previously and have a valid application with more than 30 days validity. If any biographic information is not correct on the existing application, the application is not valid and you must click "continue" to proceed with the new application.


Did you get that message do you remember?
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Old 22 Aug 19, 10:43 AM  
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Originally Posted by Bats View Post
I can't believe that's true Rachy - how can starting a process cancel anything else out? Keep pushing. I'm off to look at the ESTA website for you and I'll check
Fingers crossed you discover something that might save them having to pay for new flights
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Old 22 Aug 19, 10:44 AM  
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Originally Posted by Rachy View Post
I donít get how it can resubmit through when you havenít made payment. It doesnít make sense.
I can't find anything on the ESTA website that tells me that what you've done would cancel out a previous one, unless you went all the way through the process and just didn't do the payment bit? So if you came out of it half way through, you'd be fine I guess, but if you completed it but didn't pay, you may not be.
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Old 22 Aug 19, 10:45 AM  
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Originally Posted by Megandllsmum View Post
Fingers crossed you discover something that might save them having to pay for new flights
at this stage it's not looking likely as per the post on page 12 where they've explained what happened and are no longer admitting it's Norwegians fault.
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Old 22 Aug 19, 10:45 AM  
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Originally Posted by Rachy View Post
I donít get how it can resubmit through when you havenít made payment. It doesnít make sense.
Apparently, the website is supposed to alert you prior to you filling in a new form? Can you remember it doing this?



You then have to click to proceed, but it doesnít say anywhere that in clicking to continue you cancel your ESTA
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