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Old 17 Jul 21, 04:44 PM  
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#21
JimmyCricket
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Originally Posted by Flamingo View Post
Fingers crossed for you!
We had confirmation this morning that the alternative swap we were offered has gone through, so we're very pleased!
I can't fault the customer service provided by AT. Very professional!
Thanks 😀 Can I ask when you put your request in?
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Old 17 Jul 21, 09:51 PM  
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#22
Flamingo
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Originally Posted by JimmyCricket View Post
Thanks 😀 Can I ask when you put your request in?
I initially emailed last Friday (9th) requesting POFQ but received an email on Thursday (15th) to say the room category had sold out. They suggested an alternative and that was confirmed as our new booking this morning.
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Old 18 Jul 21, 06:40 AM  
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#23
danisleigh
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I emailed the hotel admin address on friday 9th july and got the new price by email on Tuesday. I confirmed I wanted to change and they informed Disney and on Thursday got back to me to confirm the change and yesterday I logged into MDE and that has all updated too. We were lucky.
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Old 18 Jul 21, 09:17 AM  
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#24
Flamingo
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Originally Posted by danisleigh View Post
I emailed the hotel admin address on friday 9th july and got the new price by email on Tuesday. I confirmed I wanted to change and they informed Disney and on Thursday got back to me to confirm the change and yesterday I logged into MDE and that has all updated too. We were lucky.
Pleased to hear you got your swap all sorted smoothly! 😀
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Old 18 Jul 21, 07:28 PM  
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#25
JimmyCricket
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Thanks guys hopefully should hear early next week🤞
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Old 20 Jul 21, 01:37 PM  
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#26
DonkeyCentreArf
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I called ATD to get tickets changed and to add a hotel. The lady I spoke to said it was quicker to call them than wait for an email response. Their cut down opening times may be an issue for some but I called at 10am on Monday morning and got straight through.
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Old 21 Jul 21, 03:40 PM  
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#27
JimmyCricket
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Thanks I have heard today and all getting moved for me 😃
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