BA voucher now refused?!

[Wazowskiscar]

BA sent me an email a few weeks ago with a long spiel about how Disney World is full of restrictions etc, and said that I am now entitled to a voucher for the balance of my holiday paid so far. Trip meant to be in October.

Great - because tbh I don’t want to go with the restrictions and am worried about what I’m seeing over there.

I called BA last week, got through fairly quick. Lady took my details, logged in and said yes you are eligible for a voucher, it will be for the deposit amount as that’s all I’ve paid. Just go online and submit the form.

So I did.

Today I had an email saying unfortunately I do not qualify for a voucher! What the hell? Send me an email saying I can have one and being told over phone I can have one and suddenly not?

Has this happened to anyone else?

Booked as a BA package - flight and hotel.

[JAF]

Did you get an ATOL certificate when you booked? When we booked flight and car hire with them we did hence the question as you mention it was a package. If you have a certificate get in touch with ATOL and see if they can help or will pay out.

[keith1973]

I had the same thing went round the houses for a few weeks unfortunately they wouldn’t give me the voucher until this week

[Donaldfan]

Originally Posted by Wazowskiscar

BA sent me an email a few weeks ago with a long spiel about how Disney World is full of restrictions etc, and said that I am now entitled to a voucher for the balance of my holiday paid so far. Trip meant to be in October.

Great - because tbh I don’t want to go with the restrictions and am worried about what I’m seeing over there.

I called BA last week, got through fairly quick. Lady took my details, logged in and said yes you are eligible for a voucher, it will be for the deposit amount as that’s all I’ve paid. Just go online and submit the form.

So I did.

Today I had an email saying unfortunately I do not qualify for a voucher! What the hell? Send me an email saying I can have one and being told over phone I can have one and suddenly not?

Has this happened to anyone else?

Booked as a BA package - flight and hotel.

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Have you told them you'd previously been told you could have one? If not I'd send them a copy of that email.

[YorkshireT]

Mention ‘variation to contract’ and ‘promissory estoppel’.

[scooby99]

I understand that a voucher can be applied for online for flight only bookings.
If a package (BA Holidays) you need to speak to them, not BA & make the request over the phone.

[enjibenji]

I had an email sent saying not eligible, when I contacted them on chat they said it was because my booking is october so need to re-apply end of august as they only up until september bookings atm 😊

[Rac20]

This is a worry. We accepted the voucher for our deposit. We had a fly drive booked. Not able to rebook yet though.

[Orlandoguy]

I took the voucher option for my cancelled April trip And use it to book my nov trip with flights and hotel didn’t have any issues

[Wazowskiscar]

I’m trying to get through to them now! Was on hold, spoke to someone who are putting me through to the right person. No music playing though just a weird crackling sound. Not sure what’s going on there...

Maybe it’s too early - maybe I’ll get it at the end of August - just don’t understand why the email got sent yet if that’s the case - oh well, I’ll let you know my outcome! I tbh doubt the borders will be open pre election anyway.