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Old 8 Aug 19, 09:39 PM  
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Talland 2016
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Help I have lost my email

Hi
Hope some IT literate dibbers can help as I really haven't a clue what has gone wrong.
Not sure if I have been hacked or someone has tried to access my email account

I can't access my email account on iPhone iPad or PC
On emails on my phone it says account error Yahoo
When I go in to settings and check email account it says re enter Password
When I try to enter my password it says
' sorry we did not recognise either your user name (which is showing as correct) or password
When I click on the forgot password it shows the message
Request-URL Too large

Any ideas how I can retrieve my email account
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Old 8 Aug 19, 09:44 PM  
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windsor_hills
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We have the same issue. Managed to reset the password on one account but not the other, so are going to have to ring sky. Looking on google (if what I have read is to be believed), it seems that sky locked a number of accounts down due to a data breach.
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Old 8 Aug 19, 09:45 PM  
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Gaja
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Hi, depending on your email provider, give them a call and speak to them. As above, if Sky, they have locked a number of accounts due to a data breach.
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Old 8 Aug 19, 09:49 PM  
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Rac20
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There was a thread about this yesterday. A lot of sky/yahoo customers are experiencing problems. Are you with sky? If so, give them a ring and they’ll be able to help.
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Old 8 Aug 19, 09:52 PM  
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Talland 2016
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Thanks
I am with Sky
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Old 8 Aug 19, 09:54 PM  
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Rac20
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Originally Posted by Talland 2016 View Post
Thanks
I am with Sky
Apparently Yahoo have updated their servers or something like that. Been causing a lot of problems for everyone.
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Old 8 Aug 19, 09:55 PM  
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ROBBOTOO
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Originally Posted by Rac20 View Post
There was a thread about this yesterday. A lot of sky/yahoo customers are experiencing problems. Are you with sky? If so, give them a ring and they’ll be able to help.
This was the other thread if that helps at all ...

https://www.thedibb.co.uk/forums/sho... php?t=1140350
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Old 8 Aug 19, 10:35 PM  
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Talland 2016
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Thanks for your advice
have restored emails on iPad but phone is taking a bit longer
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Old 8 Aug 19, 10:53 PM  
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Flojo224
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I’ve totally lost my sky email now!

Had same issue as everyone else re password but nothing I do can reset it - didn’t have a backup email and it won’t recognise the answer to security question.

Spent 40 mins on phone to sky to be told the only advice they can give me is to give up and set a new email account up

Not impressed at all!
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Old 8 Aug 19, 11:26 PM  
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Talland 2016
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Originally Posted by Flojo224 View Post
I’ve totally lost my sky email now!

Had same issue as everyone else re password but nothing I do can reset it - didn’t have a backup email and it won’t recognise the answer to security question.

Spent 40 mins on phone to sky to be told the only advice they can give me is to give up and set a new email account up :mad
Not impressed at all!
That’s not good
Hope you can retrieve it
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