Has anyone actually received a refund from VH?

[dippy lippy]

Thank you very much for being so helpful - will try wattsapp

[sacratini28]

Originally Posted by dippy lippy

Thank you very much for being so helpful - will try wattsapp

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Pleasure,I know what a worry it is, hope you get sorted !

[Sara_toga]

Originally Posted by sacratini28

No problem, I Whattsapped 44 0344 874 7747 on Monday and had a really quick and helpful WhatsApp conversation this evening with VA
Hope this helps !

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Oh it is VH that i need the WhatsApp I need sorry.

[Trinacham]

I made contact with VH today (on WhatsApp) as our holiday is now due to start in less than 72 hours. I already filled out the form we were e-mailed asking for a refund. As I paid via gift card, Virgin are trying to say I cannot have a refund as they are non-refundable. This is a lie. Gift cards and vouchers are non-refundable. An ABTA and ATOL protected holiday IS refundable however. I've been really stressed this evening worrying about this but I'm going to put my foot down. We have personal reasons why we don't want to take the holiday at another time - we have every right to get our money back Any advice?

[Unicorn13x]

Originally Posted by Trinacham

I made contact with VH today (on WhatsApp) as our holiday is now due to start in less than 72 hours. I already filled out the form we were e-mailed asking for a refund. As I paid via gift card, Virgin are trying to say I cannot have a refund as they are non-refundable. This is a lie. Gift cards and vouchers are non-refundable. An ABTA and ATOL protected holiday IS refundable however. I've been really stressed this evening worrying about this but I'm going to put my foot down. We have personal reasons why we don't want to take the holiday at another time - we have every right to get our money back Any advice?

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That's shocking, stick to your guns. Find what you can to prove your entitled to get gift cards refunded and send it to call their bluff. What WhatsApp number did you use?

[Susanjane]

Originally Posted by Sara_toga

Do you think it would matter which store I phoned, not one locally and the nearest is now closed? Can I ask if you booked through a store?

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Sorry, have only just seen this. We just phoned our local store's phone number (Norwich 03445572034), but presume it doesn't matter which one you phone) and we booked online, but I'd seen someone else suggest trying it.

Hope you get through to someone soon.

[Trinacham]

Originally Posted by Unicorn13x

That's shocking, stick to your guns. Find what you can to prove your entitled to get gift cards refunded and send it to call their bluff. What WhatsApp number did you use?

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On the website I had to put in my number then they contacted me. +442033223289

If they don't refund me I'll open a case with ABTA, as they say a package holiday is to be refunded.

[YorkshireT]

Said ‘no problem’ on Whattsapp (fully cancellable car hire) radio silence since.

[headpin]

I have a cancelled car hire with VH from 14th March when US announced ban for foreign nationals from midnight 16th (4am GMT on 17th). Was due to fly VA on 17th.

VH said refund would be processed within 40 days. We have now passed that deadline and still nothing refunded. So, if they are dealing in order that cancellations occurred some of you may have a very long wait still.

My view is they will sit on refunding unless you can get through and kick up a stink. And even then may not be successful. We are a cheap loan system for them to tap in to. They also know that most people will just do nothing for a very long time or never at all, so will issue a credit note.

This situation will not change unless there is official (government) intervention. But currently they have more important issues on their mind.

At the end of the day the s.75 Route is likely to be the best option for those of us who paid on CC. And if there are enough going this route then the CC issuers will likely put their own pressure on as they will not want to be inundated with refunds and the hassle of them recovering from the supplier when currently they may not have any incoming funds to cover the outgoings.

Good luck everyone.

[dippy lippy]

*** UPDATE ***
My son has now received a phone call from VH - Refund is being processed, will take up to 60 working days. Yet to receive any confirmation in writing.