Amazon account hacked

[letty]

I had an email from amazon the other morning saying thank you for changing your email address ( which I clearly hadn't ).Luckily I was able to log into my amazon account on my iPhone with face recognition to see someone had ordered an apple watch at £429.

Cue endless on line chat with amazon then a phonecall to them ( when i eventually found a number to speak to someone ) which in turn led to a conversation with my bank which said amazon would have to reimburse me as the payment had already gone through. Amazon told me the bank would have to refund the payment!

So 6 phone calls later ( and two days) the bank have finally refunded me, thank goodness!
Just thought I would share this info, which has made me much more aware of my online security and the need to change passwords regularly

[Taffy1959]

Glad you've managed to sort things out and are getting your money back.
I've had problems with my Amazon account on and off for about a year although nothing as bad as you have had.
I've had reviews for products in my name even though I've never bought these products and I've lost count of how many times they've locked me out of my account I couldn't even use my fire stick the last time.
Sometimes these things are more trouble than they're worth.

[SMAX]

Two factor authentication is the way to secure your amazon account. You will need an app or SMS to generate a code to access it from a new device.

amazon/gp/help/cus...deId=202025410

[danisleigh]

Mine was hacked a few years back. I had bought my son the PS4 VR helmet for Xmas and a few months later I had an email informing me they were sorry that it was faulty and they had sent out a replacement and could I return the original! I logged in and the replacement had been shipped to some dodgy PO Box address that had been added to my account. They were very good but luckily it hadn’t cost me anything just the inconvenience of changing passwords and having to contact Amazon.

[letty]

Just actually done that after reading your reply, thank you

[YorkshireT]

Enable 2 stage authentification. Then they can only get on on the browser and device you’ve authorized via a text message code.

[letty]

Thanks SMAX and YorkshireT , I have sorted that now.

[tspill]

Originally Posted by YorkshireT

Enable 2 stage authentification. Then they can only get on on the browser and device you’ve authorized via a text message code.

See more...

Best advice is enable 2SA on every account that supports it. Banks, shopping, service providers, email, etc. etc.

[THE WIZARD]

Right off to do mine now as I used Amazon an awful lot. Thanks for the Heads Up OP & SMAX and YT for a timely reminder to us all.

[floridafever]

Thanks for posting and info regarding security just updated.