Charged for tolls with Budget

[kissimmee girl]

Hi we have been back from holiday about 6 weeks and my husbands cc has been charged $21 for toll charges. We know for a fact we haven't gone through any tolls without paying. I have emailed budget this morning. How long does it normally take for them to reply ?

[Lisbon]

Don't know how long it will take for them to reply but ask for photographic evidence
Rob

[DFCH-Andy]

Budget are usually fairly slow to respond. About 5 or 6 days is their usual. Have you downloaded the toll receipt from e-tolls/Receipt_Request.aspx?rental=209

If you post the toll location details, we might be able to advise if its one of the cashless toll locations.

[kissimmee girl]

Just out in the rental number and this come up , it's obviously on the way to the airport but we definitely paid.

[Mr Tom Morrow]

This is why I go through the cash lanes and ask for a receipt. Sadly I would say the toll clerk has ripped you off.
Happened to my mate hence I now ask for receipts and keep them for at least six months.

[kissimmee girl]

It was a cash lane though 😡 It was an unmanned one

[PPM]

Originally Posted by kissimmee girl

It was a cash lane though 😡 It was an unmanned one

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Did you get a green light before you moved off from the toll? Possibly didn’t register your coins, as they can block if chucked in in a bunch.

[Mr Tom Morrow]

Originally Posted by PPM

Did you get a green light before you moved off from the toll? Possibly didn’t register your coins, as they can block if chucked in in a bunch.

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Almost certainly what has happened in my view as well.

[kissimmee girl]

Hi just an update, budget told us to contact the toll company which we did and they have agreed to refund us the charge
Think I'll be getting a sun pass next time and avoid the stupid cashless tolls

[PPM]

With Budget you don’t need a tollpass you just drive thro the Express Lane and it auto enrols you for the rest of the period @ $3.95 day to max $19.95 for A rental month. This plus tolls at the advertised rate.

You actually did this inadvertently with Budget this trip. Your etoll receipt shows it. You were charged the max of $19.95 as it is charged for the full length of rental plus the toll of $1.25 ( which looks like the machine jammed)

With Alamo the charges are the same but the day rate is per day tolls used, not per rental day as per Budget.
We use this with Alamo every year. For $20 extra it saves lots of faffing with change, dodgy unattended tolls, and an overall more relaxing drive knowing you don’t have to worry about missing tolls etc, you just concentrate on the driving
I will say it’s not for everyone, just that it suits us.