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Old 23 May 20, 10:29 PM  
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#21
Noodle500
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Join Date: Apr 14
I'm locked out too. August flights
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Old 23 May 20, 10:44 PM  
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#22
jdouds
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Join Date: Apr 09
Can’t get in on virgin app but as one of our flights (our daughters) was booked through air France I was able to look there. Now says cancelled (thank heavens) - so looks like they are doing lot of cancellations at minute.
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Old 23 May 20, 10:48 PM  
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#23
tspill
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Join Date: Feb 13
Originally Posted by jdouds View Post
Can’t get in on virgin app but as one of our flights (our daughters) was booked through air France I was able to look there. Now says cancelled (thank heavens) - so looks like they are doing lot of cancellations at minute.
I wonder if they are doing large batch changes at the minute and have locked access. Let's see how it all looks in the morning.
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Old 23 May 20, 11:43 PM  
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#24
eaglesrest
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Join Date: Apr 08
Mobile

Originally Posted by tspill View Post
I wonder if they are doing large batch changes at the minute and have locked access. Let's see how it all looks in the morning.
You can still check your booking by reference and first/last name.
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Old 24 May 20, 12:03 AM  
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#25
Bashfulwhite
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Join Date: Jun 17
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Originally Posted by eaglesrest View Post
You can still check your booking by reference and first/last name.
I can't access it like that, I've tried numerous times yesterday and today
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Old 24 May 20, 12:06 AM  
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#26
eaglesrest
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Originally Posted by Bashfulwhite View Post
I can't access it like that, I've tried numerous times yesterday and today
Just worked for me. The login issues seem to have only started today so yours might be a different issue. Does the reference disappear when they cancel the booking?

I can’t login to FC via website or app now, but could up until shortly after lunch today.

No changes to my booking. Still showing the 747-400

Edited at 12:07 AM.
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Old 24 May 20, 12:19 AM  
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#27
lovinit
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Join Date: Mar 12
Location: Cheshire
Originally Posted by kraftikris View Post
I had my confirmation this afternoon, we were in the bubble originally and paid £140 extra for these seats, we have now been placed in row 62 on a A330, should I contact them to ask for a refund of the seat selection costs?
Definitely, some have already had refunds for their bubble seats. I have asked by text and they say I have to wait until 14 days prior to the flight
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Old 24 May 20, 07:11 AM  
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#28
Hughseysar
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Join Date: Aug 19
Location: My Happy Place
We are flying October 3rd and can access our booking via the website ok and it’s still showing as London Gatwick for both flights. Unable to get into the App at all though ...
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Old 24 May 20, 08:00 AM  
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#29
Frankie & gang
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Join Date: Feb 11
Mobile

I’ve just checked the app - still not working
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Laura
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Old 24 May 20, 08:02 AM  
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#30
LOU,
Excited about Disney
 
Join Date: Jun 09
Mobile

Not working for me either, but can access by entering name booking ref
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