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Unread 14 Feb 20, 12:55 PM  
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sotagals
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Join Date: Dec 09
Mobile Problem with Hertz and it's all Alamo's fault!

Does anyone have a good customer service email for Hertz?

A story follows below if you choose to read on...

I had a car booked with Alamo for my upcoming trip but I can't do online check in as I'm getting the dreaded red message.

I saw a slightly cheaper price with Budget so booked that because if I have to line up at the desk I might as well save some money right? . But then my cashback didn't track so it wasn't any cheaper.

So then I saw a good price with Hertz who I haven't used since the great Chevy Spark debacle in 2011.

I thought I'll book through Hertz Gold and I can go straight to the garage...

I managed to log into my Hertz gold account but it's still in my previous name

Longer story shorter which involves 2 phone calls and 3 emails I got a reply from Hertz but its in German.

Now I'm cross and need an address to complain to if anyone has one?
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Unread 14 Feb 20, 01:30 PM  
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Mr Tom Morrow
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Originally Posted by sotagals View Post
Does anyone have a good customer service email for Hertz?

A story follows below if you choose to read on...

I had a car booked with Alamo for my upcoming trip but I can't do online check in as I'm getting the dreaded red message.

I saw a slightly cheaper price with Budget so booked that because if I have to line up at the desk I might as well save some money right? . But then my cashback didn't track so it wasn't any cheaper.

So then I saw a good price with Hertz who I haven't used since the great Chevy Spark debacle in 2011.

I thought I'll book through Hertz Gold and I can go straight to the garage...

I managed to log into my Hertz gold account but it's still in my previous name

Longer story shorter which involves 2 phone calls and 3 emails I got a reply from Hertz but its in German.

Now I'm cross and need an address to complain to if anyone has one?
Can you put the response in Google translate?
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Unread 15 Feb 20, 01:32 PM  
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#3
sotagals
Thread Starter
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Join Date: Dec 09
Mobile

I did as you suggested Mr Tom.

It was just a generic email directing me back to the Web page I started from lol.

By contrast I managed to change my name on Avis preferred with one phone call.
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Yeah, I'm goin' to Jackson (ville)
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