DocHQ supervised LFT

[debdriver]

Originally Posted by GoofyK

Do go back n make sure ur appt is actually cancelled though. I cancelled 3 appt n one wasn’t. They missed that one so I had to send another email to confirm.

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Thanks. I’ll send an email to confirmation with them.

[GoofyK]

Originally Posted by debdriver

Thanks. I’ll send an email to confirmation with them.

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U can check it urself. Go to the email where they sent u the link for video call. Below that there’s also a link if u wish to change date. Click into that. If ur booking is deleted then means they have action ur booking. If they haven’t then u might need to follow it up.

[scouser]

Just an update, after cancelling due to the change in usa testing requirements I cancelled my order with dochq and requested a refund as we had only booked the consultation and certificates package, this was on the 13th June and I recieved my refund minus the £5 admin fee this morning.

[bosshogg]

My refund came through yesterday. Took 10 business days.

As above , full amount minus a fiver admin.

[GoofyK]

All three of my bookings are all refunded. Yay!

[Floridajill]

I requested cancellation on the 15th June and they cancelled it on the 16th yet no mention of refund. I have chased and keep getting automated responses of dealing with my email 24-72 hours but am still waiting! I ordered only video call and certificates so should have all monies back except for £5 admin fee.

[OliMax]

I cancelled on 11th June and received refund into my account on 23rd June.

[Cinderella]

Got mine back too, great service from them.

[Princesa]

I’m sure this has been answered and I’m reading through the posts, but there’s 102 pages…

We still have to test for our cruise. All 4 of us are booked into the same call. Do we have to all sit there for the full time or can the kids be done and they can go? And do we all do our test at the same time and wait 15 mins, or do I test and leave for 15 mins, then DH etc? If we all test at the same time, how do they know which test belongs to who? So we need something to write our names on the test or is there an individual number on each stick that we give to the “examiner” to link it to each of us?

[A&S&O]

We did our tests at Christmas, so things might have changed things.

You all show your faces at the beginning on cam and show you passports. In turn, you swab, dip your swabs and place drops on the test strips. This is where it got a bit vague - some did all of this on cam, some partially off cam. I think at this time you show your tests so that numbers can be recorded.
The tester then goes offline for about 10 minutes - you are free to do what you want.
The tester comes back online and again records the results along with possibly passports again - I think all recording is done by cam pics.
Then, assuming results are negative, documentation is sent by email.