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Old 22 Mar 22, 02:10 PM  
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#11
PoohBears#1fan
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Originally Posted by kevbrydon View Post
I just log in online and it’s says something like “accounts & Cards so click on that and shows activity and order new card
Thank you I don’t get that option when I go into cards, I’ll call them.
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Old 22 Mar 22, 03:13 PM  
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#12
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I done it on online chat, I did try Twitter DM to enquire why the ESTA payment hadn't gone through but got nothing back. Only pain really is that they will only send out my card, DW has to log on & basically do the same thing as me, now that's a faff! 8-10 days is what I've been told. I'm just glad we found out before we were in Disney Springs trying to pull money out!
Not sure on getting cards delivered to Suntrust ( ) we were told that they wouldn't do it when there was a chance that we would be in the States before our new cards would arrive, in the end they arrived before we left.
Very few of us, apart from the lucky few, will have had a chance to use them over the last 2 years!
SD
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Old 27 Mar 22, 07:53 PM  
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#13
timnlaura
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We are having the same problem, including not being able to log in using the suntrust login. 🤦🏻
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Old 28 Mar 22, 01:35 PM  
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#14
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I can do everything but use the card, log-in is ok, DD for DVC goes out every month & I've been topping up the account & only found out about the card when my payment wouldn't go through for ESTA
SD
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Old 28 Mar 22, 11:14 PM  
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#15
Twentyyears
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This is good to know, we go in a few weeks and wanted to use funds lying in there.
Will order new cards.
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Old 31 Mar 22, 02:15 PM  
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#16
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My new pin came today, so hopefully card will arrive soon
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Old 1 Apr 22, 04:15 PM  
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#17
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Can someone put a link on to the online chat service please. I’ve logged in online and on the app, I’ve googled etc and can’t find anything about online chat
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Old 1 Apr 22, 06:48 PM  
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#18
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Originally Posted by °o°-Hannah-°o° View Post
Can someone put a link on to the online chat service please. I’ve logged in online and on the app, I’ve googled etc and can’t find anything about online chat
I couldn’t find one so had to phone
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Old 1 Apr 22, 09:00 PM  
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#19
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click on more - help and support, then chat with us
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Old 1 Apr 22, 10:51 PM  
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#20
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Originally Posted by gavvy View Post
click on more - help and support, then chat with us
Thank you
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