Virgin Holidays and Tickets

[Tinker]

SOOOOOOOOOOOOOOOOO Excited our tickets arrived today, no stress over postal strike for us anymore.

[Guest]

If you are travelling from LGW there is a VH desk there so they can sort any problems for you and supply all tickets. Not sure about LHR/MAN though. Sorry.

[warbiespig77]

Originally Posted by disneyfamily09

DH got no joy from phoning Virgin - just giving him loads of excuses again with promises - so he phoned the Virgin Frequent Flyer who sent him an e-ticket via e-mail within 5 minutes with the correct name on it.

This whole holiday booking with VH has really put us off booking with them again in the future unfortunately

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I know what you mean ive always had faith in virgin but im losing it im afraid to say there not the easiest company to deal with ! we still havent recieved our tickets and they are still saying not sent

[paulaandhappy]

Just checked manage my booking and tickets are now saying they were sent today! Hopefully by the Special Delivery i paid for for the 2 separate bookings cost me £14.60 in total will be so annoyed if they dont turn up tomorrow!

[warbiespig77]

ive just checked mine and they havent been sent so i have emailed them and have recieved a standard (im dealing with your email) email which says if you are waiting for your tickets they will be delivery 10 - 14 days before departure Errr hello 11 days and not been despatched if it was just our family it wouldnt be so bad but its another family coming with us who have never been before and i dont want anything to put them off

[Guest]

Originally Posted by warbiespig77

ive just checked mine and they havent been sent so i have emailed them and have recieved a standard (im dealing with your email) email which says if you are waiting for your tickets they will be delivery 10 - 14 days before departure Errr hello 11 days and not been despatched if it was just our family it wouldnt be so bad but its another family coming with us who have never been before and i dont want anything to put them off

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I feel for you. Virgins Customer Care just seems to have gone out the window imho. I hope you get it sorted soon and your tickets arrive sooner rather than later.

[Guest]

hi everyone

i just checked and our tickets have been sent out today so should get them in time hopefully yay! hope everyone else gets theirs sorted xxx

[Lola34]

According to the VH website our tickets were posted out the 21st and arrived this mrning -not bad considering the postal strike!

[DIBBadmin]

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