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Disney Cruise Line and Other Cruise Planning Cruise Questions and Tips. |
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19 Apr 20, 02:02 PM |
#1
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Apprentice Imagineer
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Cruise Refunds
Hi
I was due to sail on the Celebrity Edge on 5th April and was given the option of 125% FCC or refund. We opted for the refund and was told it was taking up to 30 days. From the date that I received my acknowledgement of cancellation email to 30 days worked out to be 17th April. I still haven't received any refund apart from excursions which I cancelled before the cruise was officially cancelled. Has anyone who had a cruise booked in March / April received any refunds yet? Tracey
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Cheyenne Aug 01, Circus Dec 03 ,DCR Dec 04, Magic Circus Dec 05, Kyriad NYE 07, Sequoia Feb 08, Val de Eur Jun 08, Cheyenne Oct 08, Magic Circus Jul 09, DH Feb 10, Newport Bay Feb 11, Kryiad Nov 11, Circus Jan 13 Sept 93 I Drive, Jul 07 Villa,Apr 09 Villa, Oct 10 Villa, Apr 11 Cruise & Villa, Xmas 11 Villa, July 12 Villa, Apr 14 Villa, Apr 15 Cruise & Villa, Dec 15 Villa, Aug 17 Villa & Cruise, Oct 18 Villa, Aug 19 |
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19 Apr 20, 02:17 PM |
#2
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Imagineer
Join Date: Aug 19
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On The Disunplugged they did a show about the Disney Cruise Line refunds and FCC . They said it could take up to 90 days for refunds to be processed. This is because the refunds have to go through the accounts department and are manually processed, compared to a cancellation before paid in full which can be done by the customer service agent on the phone.
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19 Apr 20, 02:56 PM |
#3
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Apprentice Imagineer
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I rang last Friday after receiving an email from DCL that our May cruise was cancelled. As we have a couple more booked I opted for the refund and they said up to 30 days but the money went back in on Friday so just a week.
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19 Apr 20, 04:26 PM |
#4
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Thread Starter
Apprentice Imagineer
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I’ve emailed this afternoon again and received a reply within half an hour. They have said I should receive the full amount within the next 48 hours. They requested the refund on 11th.
Fingers crossed
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Cheyenne Aug 01, Circus Dec 03 ,DCR Dec 04, Magic Circus Dec 05, Kyriad NYE 07, Sequoia Feb 08, Val de Eur Jun 08, Cheyenne Oct 08, Magic Circus Jul 09, DH Feb 10, Newport Bay Feb 11, Kryiad Nov 11, Circus Jan 13 Sept 93 I Drive, Jul 07 Villa,Apr 09 Villa, Oct 10 Villa, Apr 11 Cruise & Villa, Xmas 11 Villa, July 12 Villa, Apr 14 Villa, Apr 15 Cruise & Villa, Dec 15 Villa, Aug 17 Villa & Cruise, Oct 18 Villa, Aug 19 |
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19 Apr 20, 06:58 PM |
#5
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Imagineer
Join Date: Jul 12
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My RCL refund was requested on 25/3 but I was told 30-60 days. I am on 25 days now so won’t chase for a while yet.
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Apr 98..Quality Inn, Dec 2004...hotel Cheyenne, may 2006...Emerald Island, Mar 2013..Regal Palms / AKL / Rosen Inn / HRH, Oct 14..Cypress Pointe, July 2016 Newport bay club, Aug 2016 magic med cruise, Aug 2017 SSR/Rosen pointe/HRH, Aug 19 Northern Europe Disney magic, Dec 2019...Sequoia Lodge, Xmas 2021 Rosen Plaza/HRH, May 2022 POFQ/HRH, May 2023 Disneyland LA. |
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19 Apr 20, 09:17 PM |
#6
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Imagineer
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I cancelled RC cruise for Aug and had refund within 21 days.
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20 Apr 20, 07:11 AM |
#7
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Relaxing at the Grand Floridian
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I was meant to be cruising on Celebrity Silhouette on 1st May and opted for the refund on 26th March and haven't had a thing yet!
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2000 - All Star Movies 2002 - All Star Movies 2004 - Pop Century 2005 - Pop Century 2006 - Pop Century 2007 - Pop Century |
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20 Apr 20, 07:43 PM |
#8
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VIP Dibber
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I booked through Iglu for ours which was due to leave yesterday, they acknowledged my email and said they will work through the requests in date order. I’m not expecting it any time soon from what I’ve read.
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21 Apr 20, 08:04 AM |
#9
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VIP Dibber
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Nothing yet, our April 3rd cruise got cancelled on March 15th, we asked for refund, not credit note, I chased my travel agent on 17th April got told, you have a credit note coming... I said no we requested refund, she just said it will take time. We have had nothing from Celebrity. I am getting really frustrated! I have put a claim in with the card we paid on (Starling).
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Our trip reports - 1st trip to Florida - April 2014 - 'Are we nearly Bankrupt yet?!' The Kuna Mahuna Croatia Holiday 2016 Bankrupt again Florida 2017 New York & RCL Anthem of Seas 2018 https://dibb.in/13476718 And now it’s time for Wine Wine Wine! Rome + Celebrity Cruise May 2022 https://dibb.in/15427816 |
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22 Apr 20, 09:11 AM |
#10
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Imagineer
Join Date: Aug 06
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I wonder if the delays are for those people who booked through Travel Agents maybe? You have a second level of refund needed through TAs as in it gets refunded from company then TA refund in most cases so this could be why its taking a little longer than expected maybe or it is just the amount they are dealing with.
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Sarah |
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