Virgin Holidays cancelled our Disney Hotel

[Emma & Lloyd]

In the past 7 days the prices have shot up as availability has dwindled.
Last week direct with Disney I could book Coranado Springs for an equivalent price.
This week Disney have nothing. Ebookers etc have availability for £2500+ eek.
If Virgin Holidays had informed me at the time of booking I would be no worse off as we would have a lovely booking for Coranado direct with Disney.

[Emma & Lloyd]

Holiday is 16th March for 10 nights.
I've had a look pretty much everywhere already, so its probably a waste of your time, but thanks anyway.

[Guest]

Originally Posted by Emma & Lloyd

In the past 7 days the prices have shot up as availability has dwindled.
Last week direct with Disney I could book Coranado Springs for an equivalent price.
This week Disney have nothing. Ebookers etc have availability for £2500+ eek.
If Virgin Holidays had informed me at the time of booking I would be no worse off as we would have a lovely booking for Coranado direct with Disney.

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Make sure you mention that you could have arranged an alternative had they contacted you within a reasonable amount of time. However as they didn’t you can’t be expected to be held financially at ransom for an error on their part.

[Guest]

Originally Posted by Emma & Lloyd

Holiday is 16th March for 10 nights.
I've had a look pretty much everywhere already, so its probably a waste of your time, but thanks anyway.

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How many adults/children? Did your price include park tickets? Which airport do you need to fly from?
How much approx would match what you paid with Virgin?
Have found *some availability* just need to check it matches what you need

[allymc316]

OP - Virgins Booking Conditions. Start quoting Clause 10 to them - virginholidays/imp...and-conditions

10. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

There is no mention of limitations in their own booking conditions which are published on their site. They therefore cannot now say to you they are limited. They need to compensate you with a new hotel at their cost. Its that simple. I would keep reciting clause 10 to them repeatedly until they listen and if they refuse send the CEO a letter before action stating they have 14 days to resolve otherwise you will be claiming compensation from them for breaching clause 10 of their booking conditions.

[Emma & Lloyd]

2 Adults 1 x 3 year old, 1 x 1 year old (turns 2 whilst out there, which makes things complicated)
Total was just under £3000 for flights and accommodation.
Breakdown approx 50/50

[squishy]

Rather than car hire, I'd get them to pay for Minnie Vans or taxis - if you go somewhere else to start with, you lose Magical Express for one journey. I hope they sort this, very poor on VH part

[disney332]

Originally Posted by allymc316

OP - Virgins Booking Conditions. Start quoting Clause 10 to them - virginholidays/imp...and-conditions

10. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

There is no mention of limitations in their own booking conditions which are published on their site. They therefore cannot now say to you they are limited. They need to compensate you with a new hotel at their cost. Its that simple. I would keep reciting clause 10 to them repeatedly until they listen and if they refuse send the CEO a letter before action stating they have 14 days to resolve otherwise you will be claiming compensation from them for breaching clause 10 of their booking conditions.

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Legally binding contract conditions

Disney332

[MickeyYay]

Absolutely disgraceful customer service. I have not understood why anyone recommends VH.. time and time again they let people down. And it’s not even as if they are the ‘budget’ option.
Do not give in, stand your ground. It is their error to resolve, not yours. Like someone earlier said, it’s just about getting through to the right person who has the authority to authorise a proper satisfactory outcome for you.
By satisfactory that should be either like for like, or if they cannot provide you with that then an upgrade. But with no inconvenience to you. I would not be accepting additional inconvenience (they have already caused you enough stress), or any additional cost to myself.

[Emma & Lloyd]

Thanks everyone.
This 10 minutes has turned into 1hr and 10 minutes.
Still no call. Not sure if that's a good thing.