Anyone work for NewLook?

**Bootrip2** · 28 Dec 20, 06:05 PM

I did an online cluck and collect for DD on 21st dec, but think i must have made mistake on email as havent had confirmation etc to collect? Do they automatically return uncollected packages for a refund? Do i need email confirmation and ID to collect package? Just wondering if anyone who works there knows?

ClaireNJ · 28 Dec 20, 06:08 PM

Originally Posted by Bootrip2

I did an online cluck and collect for DD on 21st dec, but think i must have made mistake on email as havent had confirmation etc to collect? Do they automatically return uncollected packages for a refund? Do i need email confirmation and ID to collect package? Just wondering if anyone who works there knows?

I�ll ask my DIL 🤞

jools1302 · 28 Dec 20, 06:12 PM

Originally Posted by Bootrip2

I did an online cluck and collect for DD on 21st dec, but think i must have made mistake on email as havent had confirmation etc to collect? Do they automatically return uncollected packages for a refund? Do i need email confirmation and ID to collect package? Just wondering if anyone who works there knows?

Hi there,

I also did a click and collect just before Christmas and didn�t receive an email confirmation... I then checked in my new look account and my parcel was ready for collection and had been for a few days ... I think it said they would keep parcels for 10days?
So worth checking your parcel status on your account xx

ClaireNJ · 28 Dec 20, 06:17 PM

Originally Posted by Bootrip2

I did an online cluck and collect for DD on 21st dec, but think i must have made mistake on email as havent had confirmation etc to collect? Do they automatically return uncollected packages for a refund? Do i need email confirmation and ID to collect package? Just wondering if anyone who works there knows?

What store please

ClaireNJ · 28 Dec 20, 06:19 PM

Originally Posted by Bootrip2

I did an online cluck and collect for DD on 21st dec, but think i must have made mistake on email as havent had confirmation etc to collect? Do they automatically return uncollected packages for a refund? Do i need email confirmation and ID to collect package? Just wondering if anyone who works there knows?

Just asked my DIL she�s assistant manager here�s her reply :

�They'll need ID to pick up packages. And any packages that aren't collected after ten days should be processed by store as a refund.
But some stores are lazy at doing it. Plus obvs depends where they are as stores closed now?! �

**Bootrip2** · 28 Dec 20, 06:47 PM

Originally Posted by ClaireNJ

What store please

Plymouth

**Bootrip2** · 28 Dec 20, 06:48 PM

Originally Posted by ClaireNJ

Just asked my DIL she�s assistant manager here�s her reply :

�They'll need ID to pick up packages. And any packages that aren't collected after ten days should be processed by store as a refund.
But some stores are lazy at doing it. Plus obvs depends where they are as stores closed now?! �

Thanks. 😊

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