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Accommodation Hotels, Resorts, Villas Questions and Info |
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22 Feb 17, 09:40 AM |
#31
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Excited about Disney
Join Date: Mar 04
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Woke up this morning hoping this would be one of those 'Fake News' stories.
Sadly not. |
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22 Feb 17, 09:40 AM |
#32
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Trading Disney Pins
Join Date: Sep 09
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[QUOTE[/QUOTE]Thanks for that Buford, it may help in some way.
Edited at 09:41 AM. |
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22 Feb 17, 09:45 AM |
#33
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Excited about Disney
Join Date: Jan 17
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Anyone know how this is going down on forums for guests from the USA? I would have thought they would definitely complain and demand compensation. It is worth keeping an eye on to see how they are treated?
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22 Feb 17, 09:48 AM |
#34
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Thread Starter
Imagineer
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22 Feb 17, 09:49 AM |
#35
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Imagineer
Join Date: Feb 16
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Here's our email we sent last night, not brilliant but best we could come up with and didn't want to wait. Thanks again Papa mouse for your suggestions. We will keep our powder dry re Abta etc till they send us all a form letter telling us to get lost. At that point we'll bombard them with legalese. I wonder if we could form a sort of "class action"? Strength in numbers?
Dear Sirs Our booking ref: 17112736 We are due to arrive at CBR on 17th May for 14 nights. Last year we stayed at the CBR with our children and grandchildren. We had an amazing trip. Full of Disney magic as we have come to expect after many WDW holidays. It was a "rope drop to fireworks" wonderful experience . We came home exhausted! So this year, to celebrate our 48th wedding anniversary, we decided to return, but just the two of us. This was to be a different kind of trip. This time we were going to enjoy all this wonderful resort had to offer, spending lazy days relaxing by the pool, sipping cocktails with little umbrellas, walking round the beautiful grounds, trying out the hammocks with just the sounds of the birds for company, eating wonderful food at Shutters, (we already have a reservation for May 27th,) enjoying the OPR food court and the Banana Cabana Pool bar that we had so much fun at last year. All this we knew, from previous visits, could be enjoyed at CBR. Imagine our dismay when we received an email today from Disney, informing us that due to refurbishment, none of this would be available. We were told that upon arrival we will notice construction work in various areas, noise may be heard during this work and certain pathways will be unavailable. Also the following facilities will be CLOSED : Old Port Royale Food Court Shutters Restaurant Banana Cabana Pool Bar Calypso Trading Post. Basically every facility that we had booked for. Had we known this, that the very heart of the resort was being closed down, we would never, ever have booked. Who in their right mind would book a resort where all the main facilities are closed? This is not the closure of a "quiet pool" or a room refurbishment, this is a major closure of facilities advertised when we booked. Obviously Disney has a big problem doing renovations while keeping the resort open, but this is Disney's problem not ours. So now we need to know how Disney intend putting this right for us. On receipt of this email today, I telephoned the number given, and after holding on for 45 minutes, when I finally spoke to a cast member, I was amazed to be told there was nothing Disney would do to put this right, other than to move us to another resort at our expense. This is ridiculous. As I said before, this is Disney's problem not mine. It is not of my making. I booked to stay at CBR in good faith, if Disney cannot provide the holiday they sold me at CBR , then I would expect to be put in alternative accommodation of the same standing or higher. To ask me to pay extra, to right Disney's problem, is farcical. This is certainly not the level of service we have come to expect and enjoy from the Walt Disney company. We are deeply concerned, this is a special holiday, one that we have planned for many months, for this reason we await your reply at your earliest convenience. Yours faithfully |
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22 Feb 17, 09:51 AM |
#36
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Very Serious Dibber
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Thanks for that. I have been working an email for the last hour and this helps a lot exactly what I wanted to say
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22 Feb 17, 09:51 AM |
#37
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Thread Starter
Imagineer
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Would someone who has the e-mail post it onto this new thread please, just so that its on the newly opened thread too.
Well, I've still not had a response from my e-mail to Disney. I'm sure it'll be much the same as everyone else's. I'm sure together 'eventually' we can get Disney to do the right thing. (Free move, comp or reduction in room rate) 😳 |
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22 Feb 17, 09:54 AM |
#38
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Apprentice Imagineer
Join Date: Jun 16
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We booked with Thomas Cook and we haven't heard anything from either them or Disney.
Last week I did contact TC via their online chat and voiced my concerns regarding the dining facilities closure rumours. I was told not to worry and that people there now are having a great time?! I asked why I was unable to book the restaurant and he told me to just wait until we get there & that once we get to Florida a representative would advise us on the best places to eat. It was laughable! I am so glad that I screenshot the whole chat as I will use that as evidence for my complaint! |
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22 Feb 17, 09:57 AM |
#39
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Very Serious Dibber
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22 Feb 17, 09:57 AM |
#40
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Thread Starter
Imagineer
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