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Accommodation Hotels, Resorts, Villas Questions and Info |
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17 Apr 15, 01:23 PM |
#31
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Imagineer
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Terrible, they should have provided alternative hotel accommodation (at an equivalent standard hotel) and still given early park entry/FOTL access. Please take up with Loews. Who did you book through? If someone like VH then contact their inresort reps.
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17 Apr 15, 01:24 PM |
#32
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Guest
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Completely, totally and utterly unacceptable.
Include a link to this thread along with any complaints. |
17 Apr 15, 01:26 PM |
#33
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Being a bit Goofy
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Staggering that.
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17 Apr 15, 01:27 PM |
#34
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Imagineer
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Oh wow, that is baaaad
I would have been, let's just say, none too pleased! :angry: I hope you enjoy the rest of your holiday
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17 Apr 15, 01:28 PM |
#35
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Imagineer
Join Date: Apr 05
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I think a tweet with a photo to Loews would get you a very heavy refund. Can't believe they would do that.
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17 Apr 15, 02:47 PM |
#36
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Guest
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I stand corrected, that's fairly outrageous. I'm shocked they didn't explain the situation first, at the very least. You really do deserve more that $150, not only for the 'missing bed', but also for how you were treated.
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17 Apr 15, 02:57 PM |
#37
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Guest
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You cannot overbook a hotel. Last time I checked the number of rooms don't suddenly change... (and the business model is very different to airlines).
If you need any support, I am checking-in tomorrow - I will happily vent my disgust at your treatment with the manager. Shame on them. They should comp your room, plus the $150 + free meal and wine at their best restaurant. And that's still getting off lightly! |
17 Apr 15, 03:02 PM |
#38
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VIP Dibber
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I can't get my breathe, it's absolutely disgusting... and how they can think $150 is some recompense I don't know, no way would I be sleeping on a sofa bed... if you had wanted cheap accommodation that's what you would have booked... to fob you off like that is awful...
Hope you can put it behind you and enjoy the rest of your holidays.
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May 2012 3 weeks Highgate villa, RPR & Barefoot Beach Resort May 2010 2 weeks The Point Orlando Resort & Clearwater |
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17 Apr 15, 03:39 PM |
#39
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Imagineer
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I am totally shocked! I would have been demanding a full refund there and then. I would not pay £250 to sleep on a sofa! Absolutely disgusting that a hotel in this category would even consider this option and not even tell you when you checked in!
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17 Apr 15, 03:44 PM |
#40
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Guest
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What absolutely takes the biscuit for me was they were expected to make up the sofa-bed themselves. £240 - £250 per night to make up your own bed?!
My God, the duty manager must have thought her ship had sailed in ... I don't know how many more days you've got left but try looking at getting another night or two free of charge in a room comparable to the one you paid for or better, you're at least entitled to the experience you paid for. They should do this and refund the original payment, at least. Edited at 03:50 PM. |
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