Car hire February so expensive.

[sotagals]

Yes Expedia are rubbish at this - their customer service scripts don't allow the call handlers to actually provide any customer service.

I rang them last year for a query on my rental and she went and cancelled it while we were talking and I hadn't even asked her to.

[JoS]

Originally Posted by sotagals

Yes Expedia are rubbish at this - their customer service scripts don't allow the call handlers to actually provide any customer service.

I rang them last year for a query on my rental and she went and cancelled it while we were talking and I hadn't even asked her to.

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I have had a lot of problems with Expedia too. Sent an urgent email re a hotel in San Fran and exactly 4 weeks to the day they replied with a standard "phone customer service reply". 4 weeks later. I had phoned customer services originally and it was them who had told me to send a screen shot and urgent email. Cancelled the hotel in the end. Then got another reply to my original email now 6 weeks later saying "contact customer services". By then I didnt even have a booking so it shows they had not even bothered to read the email

[Mr Tom Morrow]

Jo. If there is anything I can do from this end let me know.

[JoS]

Originally Posted by Mr Tom Morrow

Jo. If there is anything I can do from this end let me know.

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aww thanks Mr Tom Problem I have with some of the UK sites is even though I have a UK address and bank account I am not resident in UK which some require, so have to read all the T&C's to make sure. We have our own insurance here which we can use in the US, as US citizens do, so may be cheaper that way on Alamo.com or something. As you know we usually have the car, as DD drives down with the dog but that wont be happening this year, so not often we need a car. Only when DH and I have a little holiday alone. Thanks for the offer