Damaged product from Wayfair

[LostPrincess]

I ordered a £55 radiator cover from wayfair but the slats that go across the front are damaged and scratched. Another order was damaged recently so I thought stuff it I'll ask for a refund rather than an exchange and go elsewhere.

Logged in, asked for a refund, sent a photo, then immediately it approved the refund and told me to just bin the product, without anyone looking over the images I submitted. Surely they could have taken it back and repackaged it with some undamaged slats? It seems so wasteful to me. I'll take the refund but I won't be binning it that's for sure! I'll try and paint over the damage and live with it looking imperfect as it's now free.

Anyone else think this is wasteful? Or am I being ungrateful for efficient customer service?

[jdouds]

It is wasteful but unfortunately it’s probably cheaper to do that.

[Gryff]

HAd the same 2 weeks ago with a third headboard from them same as you refund and just bin it
Will I heck bought upholstery braid as it was on the top and it’s been covered looks great
And I got a voucher as well as it was the third time with the same item

[Bellasmummy]

I think that standard for Wayfair. I bought a bistro set from them last year, it was impossible to put together so I asked for a replacement, they sent another but told me to keep the original. Turned out that the pre drilled holes in the metal were the problem but with 2 sets to mix and match we ended up being able to complete both sets.

[sam7]

I used to work for a similar company, carriers charge quite a lot of money to collect items, so its more cost effective to not have them back. We often direct shipped from the supplier so wouldnt have a warehouse capable of repairing/repacking an item.

[Jet]

I bought a table from them two weeks ago.I think it came from France!
It was in a shocking state...could only have been done in the factory.
Royal Mail came today to collect it..and said I will get a refund when they receive it.

[Sas]

We had a damaged head board from them, got it at half price. Suited us as it was on the back x

[Mr Tom Morrow]

They do have a strange policy

We ordered a PC table and they sent a TV table! However I had opened and slung the box so just wrapped it up in brown tape and the DHL Guy who collected it looked at me like I had two heads!

3 Months later we ordered a rug and paid for the correct big size. They sent a postage stamp size one! Told me to keep that one and sent the correct one. As we speak my Daughter is the proud owner of the freebie. Strange company.

[Lizzim]

We ordered a vanity and toilet unit for our bathroom, the sink arrived chipped (at the front so quite noticeable) so they sent a whole new one and said to keep the broken one.

We gave it to someone who wasn’t as bothered by the chip to use in their bathroom.

[katnav]

Ordered quite a bit from Wayfair. Had both scenarios but pretty sure they are a company that sell other companies products so maybe it depends on the actual producer whether they want it back or let the customer keep it.

Slightly different but ordered a blind from blinds2go and they made it differently to the others id ordered previously but they said to keep the blind and give to a friend or a charity and they'd send out a new one free of charge.