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Old 16 Jul 20, 06:47 PM  
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#11
Lindaelaine
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Originally Posted by Moorlandman View Post
I work in Insurance. Your refund should come from the Villa owner where possible. Why have they not paid out? They cannot provide the goods they have sold to you so legally they should refund you.
Don't Villa owners have their own terms and conditions though?
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Old 16 Jul 20, 07:02 PM  
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#12
cumbrian lakes
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We lost our villa deposit. Insurance company would not pay out as they said it is pandemic and we are not covered. Insurance was taken out June 2019 annual travel insurance.
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Old 16 Jul 20, 09:06 PM  
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#13
Pussycat Doll
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Originally Posted by Lindaelaine View Post
Don't Villa owners have their own terms and conditions though?
Yes they do and 99% of them will be that the deposit is non refundable.
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Old 16 Jul 20, 09:08 PM  
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#14
Moorlandman
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Originally Posted by Pussycat Doll View Post
Yes they do and 99% of them will be that the deposit is non refundable.
Try AirBNB/HomeAway. They have better cancellation policies
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Old 16 Jul 20, 09:48 PM  
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#15
tapley
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Originally Posted by Tracyjj0 View Post
I booked a villa for 25th July, from a private renter. BA cancelled my flights on 5th June. I believe government advice was in place against non-essential travel to USA. I let the villa owner know wed have to cancel and she provided a letter for my insurance claim with Nationwide Flex Plus Insurance through my bank account, for my deposit. The insurance company just rang to say that, as Id cancelled more than 28 days before travel, they wont be paying out on the claim! Im annoyed as had I known I would have asked the owner to hold off the cancellation paperwork until 28 days before (Shed already said I could wait until 3 weeks before going to pay the balance due to the current situation). Just wanted to warn others in a similar situation
Tracyjjo this happened to me and I lost the appeal on the 28 rule, fortunately I only lost the deposit as the owner returned the rest. I am sure I put this on the DIBB I am sorry you missed it.
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Old 16 Jul 20, 10:08 PM  
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#16
Bobbins
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Is the 28 day thing to do with Foreign Office advice not to travel?
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Old 16 Jul 20, 10:16 PM  
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#17
JAF
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Originally Posted by Moorlandman View Post
I work in Insurance. Your refund should come from the Villa owner where possible. Why have they not paid out? They cannot provide the goods they have sold to you so legally they should refund you.
When we have booked villas privately they normally come with a set of terms and conditions we have had to agree to and mostly they include a non refundable deposit.
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Old 16 Jul 20, 10:21 PM  
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Dr.JumbaJookiba
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Originally Posted by JAF View Post
When we have booked villas privately they normally come with a set of terms and conditions we have had to agree to and mostly they include a non refundable deposit.
But that should only apply if it is the customers who wish to cancel. As Moorlandman says, if the villa owner is unable to provide the stay, then the contract is frustrated and they should issue a full refund.
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Old 17 Jul 20, 12:03 AM  
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#19
Bobbins
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Originally Posted by Dr.JumbaJookiba View Post
But that should only apply if it is the customers who wish to cancel. As Moorlandman says, if the villa owner is unable to provide the stay, then the contract is frustrated and they should issue a full refund.
The villa owner was able to provide the stay - its not their fault if the customer cant get there.
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Old 17 Jul 20, 12:18 AM  
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#20
Tracyjj0
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Originally Posted by Bobbins View Post
The villa owner was able to provide the stay - its not their fault if the customer cant get there.
Exactly this! Im not blaming the villa owner, shes been very helpful. Im just kicking myself for not realising that if Id waited until 28 days, before the rental was supposed to start, instead of cancelling 49 days before, my insurance company wouldve paid me my deposit back
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