Never again will I use virgin holidays

[saratogajan]

No. I booked them separately so not classed as one . At least I’ve got my flight refund on the way

[Aero]

My experience of virgin is, they will do anything for you at all! Amazing customer service! Until you’ve booked then its a different story.

[flossycandy]

That's not good. I've also got a hotel only booking with them and I thought that might be easier to get the money back for that. I've also got a car hire only booking that I'm not holding my breath about. Ours is for the end of April/beginning of May so I have got to sit tight for a couple of weeks. Hope they do the right thing by you.

[saratogajan]

I’ve had a quick response saying that they’re waiting for new policy on refunds as the entrance to the USA date ban has been extended. Also they’ve received an email from my hotel saying they will refund . So impressed with Marco beach ocean resort for going to the trouble of contacting VH on my behalf and for offering a refund. Will keep you updated

[saratogajan]

Final update. Virgin holidays have refunded my accommodation as a result of the email from the hotel. It will take while to come through but I’m relieved. If anyone is in the same predicament perhaps ask your hotel to intervene.

[English Tim]

I should’ve thought that if the hotel is booked through Virgin then you have to claim the refund to the virgin being the agent.

[saratogajan]

The refund is coming from virgin but only after the hotel intervened and emailed them to confirm all their facilities are closed until 30th April.

[ELLENUT]

Excellent customer service from that hotel Thats the type of business that will get people rebooking with them when this is over... So many companies are coming out well above others in all this, hopefully those with great customer service will be the ones to survive all this. Poeple have long memories and with social media now we all get to hear about the god and the bad! Glad all sorted for you

[lam]

So glad you are now sorted.

Well done to the hotel

Shame on you Virgin!

[f1girly]

Sorry you've had such a nitemate, my experience with VH was the opposite tbh, I'd booked flights separately, but hotels, villa and car through them, we were supposed to be there right now. We were offered a full refund straight away, not received it yet but that's understandable.