Has anyone booked KLM codeshare

[woofwoof]

Hello all

We booked a code share with kim indirect Man/Atl/Mco 25 July with Virgin,Delta still hoping to go ?. Does any one have any information on cancellations if worst comes to the worst.

Thanks Woofwoof

[nth09]

Originally Posted by woofwoof

Hello all

We booked a code share with kim indirect Man/Atl/Mco 25 July with Virgin,Delta still hoping to go ?. Does any one have any information on cancellations if worst comes to the worst.

Thanks Woofwoof

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On exactly the route as a klm codeshare on 10th July. Had a look on the klm site. The info on cancellations and re-bookings looks like it’s been written by a 5 year old, and not a very sharp 5 year old at that! Contradictory dates and sentences that simply make no sense. General point though seems to be, like most, they are trying to push vouchers but the exact terms of those are again not clearly expressed.

[DisneyPete]

Originally Posted by nth09

On exactly the route as a klm codeshare on 10th July. Had a look on the klm site. The info on cancellations and re-bookings looks like it’s been written by a 5 year old, and not a very sharp 5 year old at that! Contradictory dates and sentences that simply make no sense. General point though seems to be, like most, they are trying to push vouchers but the exact terms of those are again not clearly expressed.

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We booked on a KLM codeshare via their website. You should try speaking to their customer services -it's like SPEAKING to a 5 year old. When the flight does get cancelled I am not looking forward to ringing them again...

[Rbecking]

We worked same routine through KLM, should have. Even flying Friday, outgoing flight been cancelled. They just offering us a voucher.

[DisneyPete]

Originally Posted by Rbecking

We worked same routine through KLM, should have. Even flying Friday, outgoing flight been cancelled. They just offering us a voucher.

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That is not legally what they should be doing if both legs of the flight have been cancelled - it may well worth contacting them as there are other posts on DIBB saying similar and it appears to be only KLM offering this and no option of a refund.

[nth09]

Originally Posted by DisneyPete

We booked on a KLM codeshare via their website. You should try speaking to their customer services -it's like SPEAKING to a 5 year old. When the flight does get cancelled I am not looking forward to ringing them again...

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I has that displeasure when there was a change of schedule and they rebooked my flight a week different from the intended date. They couldn’t really see the issue!

I ended up emailing the president of KLM to express my disgust at their rancid service. Got a reply from the president’s office and the problem solved in 24 hours.

[DisneyPete]

Originally Posted by nth09

I has that displeasure when there was a change of schedule and they rebooked my flight a week different from the intended date. They couldn’t really see the issue!

I ended up emailing the president of KLM to express my disgust at their rancid service. Got a reply from the president’s office and the problem solved in 24 hours.

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That may well have to be an option!
My wife was listening in on our call via speaker phone and she was absolutely gobsmacked at how inept the customer services representative was...truly shocking.

[nth09]

Originally Posted by DisneyPete

That may well have to be an option!
My wife was listening in on our call via speaker phone and she was absolutely gobsmacked at how inept the customer services representative was...truly shocking.

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Totally agree. I spoke to 3 of their call centre staff in my experience and without exception they were awful. I know this sounds terrible but they could barely string a sentence together either orally or on paper.

[DisneyPete]

Originally Posted by nth09

Totally agree. I spoke to 3 of their call centre staff in my experience and without exception they were awful. I know this sounds terrible but they could barely string a sentence together either orally or on paper.

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Exactly our experience...

[nth09]

Originally Posted by DisneyPete

Exactly our experience...

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My previous problem with them involved a Virgin flight so I tried Virgin to see if they could help. They tried it couldn’t as it was a KLM cock-up. Virgin staff in an unguarded moment did say “I wish you the best of luck trying to get any sense out of KLM”. Thought that summed it up quite well!