Alamo toll charge once returned.

Millymops · 13 Feb 18, 10:42 PM

Hi we travelled in September last year in december we received a letter from Alamo saying we had incurred toll charges of 17 whilst we where away and they would use our card we registered when we picked car up to pay them. I kept checking my card statement but no payment has yet been taken and I have lost the letter. I have rang Alamo and they cannot find our old booking as we booked through an agent so cannot find any info regarding the charges but I'm worried as we have a car hired through Alamo for this years holiday and am bothered we will flag up as not paying and won't be able to hire our car. Am I worrying for nothing? I have tried to sort it but keep getting no where.

Mr Tom Morrow · 13 Feb 18, 10:54 PM

I wouldn't bat an eyelid. If there is an issue which I very much doubt they will sort it whilst there.
All they want is to get you in a car and out of there then 2 or 3 weeks later get their car back.

DFCH-Andy · 13 Feb 18, 11:49 PM

Don't worry about that. They won't have any record of it, let alone somehow link it to your new reservation.

RobertWestwood · 14 Feb 18, 02:10 PM

plus they wouldn't normally send you a letter, just debit your card with the charges. If I remember rightly, there was an attempted phishing scam a while back involving someone pretending to be Alamo and trying to get card details from people

chmurf · 14 Feb 18, 04:23 PM

As above, Alamo don't send you any letter to advise they'll process charges, they just hit your CC, end of the story

you just receive an email with the title : Your tolls itemized receipt is available

it advises you that your toll receipt is available on htallc/en/invoice/search
choose your rental company (alamo in your case) and enter your name, and either the 6 first and 4 last digit of the CC used to rent (never enter a full credit card number), or your alamo rental number

the tolls you incurred are listed there. Any other attempt to recover anything is most likely a scam or phishing attempt.

Millymops · 14 Feb 18, 10:47 PM

Oh that's is great thanks everyone that has put my mind at ease. I will stop worrying now. Thanks so much

Millymops · 14 Feb 18, 10:48 PM

Thank you

Paulhumby · 15 Feb 18, 04:52 PM

In September toll charges were suspended for about a week or so due to hurricane Irma, were you there about that time.

13 Feb 18, 10:54 PM	#2
	13 Feb 18, 10:54 PM Mr Tom Morrow Imagineer
Mr Tom Morrow Imagineer Join Date: Jul 14 Location: The Tiki Room. theDIBB Guidebook Pages Created: 3	I wouldn't bat an eyelid. If there is an issue which I very much doubt they will sort it whilst there. All they want is to get you in a car and out of there then 2 or 3 weeks later get their car back. __________________ "PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976

13 Feb 18, 11:49 PM	#3
	13 Feb 18, 11:49 PM - DIBB Advertiser - DFCH-Andy DIBB Advertiser
DFCH-Andy DIBB Advertiser - DIBB Advertiser - Join Date: Dec 16	Don't worry about that. They won't have any record of it, let alone somehow link it to your new reservation. __________________ Andy Discount Florida Car Hire www.discountfloridacarhire.co.uk

14 Feb 18, 04:23 PM	#5
	14 Feb 18, 04:23 PM chmurf Imagineer
chmurf Imagineer Join Date: Dec 12	As above, Alamo don't send you any letter to advise they'll process charges, they just hit your CC, end of the story you just receive an email with the title : Your tolls itemized receipt is available it advises you that your toll receipt is available on htallc/en/invoice/search choose your rental company (alamo in your case) and enter your name, and either the 6 first and 4 last digit of the CC used to rent (never enter a full credit card number), or your alamo rental number the tolls you incurred are listed there. Any other attempt to recover anything is most likely a scam or phishing attempt.