Paying final balance for July- an update

[LMAM]

Originally Posted by Meb

😡😡 I paid our balance last week, knowing full well we will be cancelling but hoping they would change The 30 June date, flights still not been cancelled either so didn’t want to end up with one and not the other. At no point was I told I could hold off final payment and I rang 2 days before to ask if there were any changes 😡😡

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Similar situation here, we paid our balance last weekend, no options to extend payment date or cancel without losing deposit as we were due to arrive start of July. I'll maybe wait a few days and phone up, still shows arrivals up to 30th June on their website and app.

[GillyD]

We have bookings with WDW at AKL from 12-26th Aug which included free dining plan and 14 day park tickets. Balance is due in approx 18 days time (10 weeks prior to arrival) - no news received from WDW to advise of 35 days prior to arrival amendment to balance due date. Our plan is to cancel - flights already cancelled but really dont want to lose deposits paid to date. I really dont think international travel to Florida will be possible by then when we are only just testing what can be relaxed with minimal effect to the number of cases and Disney will not be operating at full capacity so will probably not want overseas visitors when they have plenty of national visitors waiting for the reopening. Has anyone called WDW to enquire about the options available for August bookings - i'd move to next year but dont want to pay an amendment fee but preference would be to have our deposits refunded so that we can decide on when we feel it is safe to travel again. We will definitely go again but cant be sure it will be in 2021.

[cismwynn]

Does anyone know what the latest date you can currently cancel with a full refund is?

[Mandij39]

Originally Posted by COL41

We’re due to fly 1st July with BA, rang them in the week and they’ve delayed balance payment saying it’s bound to have been officially cancelled by then. I don’t want to cancel and risk affecting any claim for everything else we’ve paid out. Our flights still shown available to book but won’t go to next screen when you select flights, but it does for the following day when they have the LHR option rather than our LGW one. Fingers crossed they’ll sort it soon.

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I'm Also flying with BA on 1st July. So far its still showing in 'my booking' I haven't contacted them, I was just sitting tight and hoping for a miracle. Hopefully I hear from them before balance is due.

[kp789]

Originally Posted by kp789

Thanks. At the moment when I do option 2 and then option 1 it says there are unforseen circumstances and they can't take call. Option 2 then 2 just cuts me off.

Thinking it must be the high call volume at the moment. Will keep trying throughout the weekend. I've also sent email with some questions as well.

Would prefer to move booking to next year as long as I can add free dining assuming they are going to do it at some point.

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After 50 minutes got through to enquire about my 8th August booking. Summary

1 balance due 35 days before stay (4th July for me).
2 can transfer to next year and pay £50 if Free Dining comes up.
3 can request deposit back now.

Think I'll be going for 3 and booking for next year if the dining appears myself. Next problem is to sort out flights with Virgin. Can at least move them to next year with an open ticket (risky if they go bust) or, if there are still no direct international flights to MCO, then Virgin will have to reroute flights in which case I will request full refund. I'm hoping for the latter but can leave that a couple of weeks before the flights.

[baggies]

I have just got off the phone to WDT UK told balance due in 35 days, but if I cancel I lose my deposit £50 per person. She wasn't happy when I said this is inconsistent with what others have been told and refunds given

[Andi]

Originally Posted by baggies

I have just got off the phone to WDT UK told balance due in 35 days, but if I cancel I lose my deposit £50 per person. She wasn't happy when I said this is inconsistent with what others have been told and refunds given

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When you queried that did she drop the £50 pp charge?

[kp789]

Originally Posted by kp789

After 50 minutes got through to enquire about my 8th August booking. Summary

1 balance due 35 days before stay (4th July for me).
2 can transfer to next year and pay £50 if Free Dining comes up.
3 can request deposit back now.

Think I'll be going for 3 and booking for next year if the dining appears myself. Next problem is to sort out flights with Virgin. Can at least move them to next year with an open ticket (risky if they go bust) or, if there are still no direct international flights to MCO, then Virgin will have to reroute flights in which case I will request full refund. I'm hoping for the latter but can leave that a couple of weeks before the flights.

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One last thing. Been back on phone and after 5 or 6 cast members I got through to the ticket department. They have refunded my 5 MNSSHP tickets so am well pleased with the service.

[ICECUBEQUEEN]

Originally Posted by baggies

I have just got off the phone to WDT UK told balance due in 35 days, but if I cancel I lose my deposit £50 per person. She wasn't happy when I said this is inconsistent with what others have been told and refunds given

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Think you had the same person as me She refused a refund, quoted t&cs and advised I would have to email Disney if I wished to cancel the booking she wasn't even willing to accept cancellation over the phone!

However, I have just called again, spoke to another advisor and she arranged cancellation and refund straightaway! Email received and money should be in my account in a couple of weeks.

P.s we were due to a arrive 4th July if that helps anyone

[ICECUBEQUEEN]

Does anyone's email actually mention the refund amount? My just states zero for everything?