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Old 6 Mar 21, 10:56 AM  
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#1
Radel
Chilling at Carribean Beach
 
Join Date: Jan 20
Cancelling Klook tickets and getting refund

Has anyone had any joy getting a refund for park tickets from Klook.
We bought the tickets in Jan 20 and were scheduled to go last August but obviously that didn't happen. They have been extended until the end of this year but we've just had our flights moved and consequently we've cancelled them and our rental has just cancelled on us as he's long term let the property so we're reconsidering our options
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Old 6 Mar 21, 01:41 PM  
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buncey22
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Join Date: Mar 19
We were originally due to travel Aug 2020, but then rebooked for this August. Our flights have now been cancelled but Klook will not extend our Universal tickets to 2022 or give a refund.
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Old 6 Mar 21, 02:35 PM  
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#3
Radel
Thread Starter
Chilling at Carribean Beach
 
Join Date: Jan 20
That doesn't sound great
This is the response we've had, so it looks that they are at least looking into it
"Regarding your booking for SeaWorld Parks: SeaWorld, Aquatica, and Busch Gardens Ticket, please be informed that we will assist to submit the cancellation to our relevant team for the further assist. Kindly note that there is no guarantee as this is subject for approval from the local operator and the voucher validity is extended to 31st of December 2021. We will get in touch with you immediately once we receive an update."

Have you looked at trying to claim through travel insurance?
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Old 6 Mar 21, 04:45 PM  
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buncey22
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Join Date: Mar 19
We received the same reply. When I asked them if they could confirm if we would receive a refund, they said that we wouldn’t. I have gone back to them again as i am aware from other posts on the forum, that some people received refunds last year when their flights were cancelled.
If that fails we will try insurance!
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Old 6 Mar 21, 07:44 PM  
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RachaelC
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Join Date: May 07
Interesting, we may be in the same position if our holiday this August is cancelled.

I wonder if it would be possible to do a section 75 claim on the credit card
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Old 6 Mar 21, 10:09 PM  
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#6
Icey
Excited about Disney
 
Join Date: Dec 17
I emailed seaworld and they’ve extended my ticket until December 2022
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Old 6 Mar 21, 10:14 PM  
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#7
Radel
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Chilling at Carribean Beach
 
Join Date: Jan 20
Thats great news
What details did you need to provide them with
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Old 6 Mar 21, 10:21 PM  
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#8
Icey
Excited about Disney
 
Join Date: Dec 17
Originally Posted by Radel View Post
Thats great news
What details did you need to provide them with
I just sent them a screenshot of the voucher.
The first reply said to contact seller to get further extension so I replied saying they won’t refund.
They then replied saying ticket was extended until December 2022 and to use the same ticket.
Edited to add:
This was just the other week I emailed them.

Edited at 10:22 PM.
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Old 7 Mar 21, 09:15 PM  
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Radel
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Chilling at Carribean Beach
 
Join Date: Jan 20
Thanks Icey
What e-mail address did you use to contact them
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Old 7 Mar 21, 09:24 PM  
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#10
mrsnicola
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Join Date: Jan 12
Hi
Sea world parks are extending until end of 2022 as standard. Just email them and they will send updated tickets x
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