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Old 30 Jul 21, 06:45 PM  
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#11
ukitr
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Join Date: Jul 16
Originally Posted by TheGrahams View Post
How do you phone USA I have been quoted really high cost from virginmedia

Thanks
Call 0800 169 0730 and ask to speak to ticket line. First time they said the couldn’t, tried again and they put me through…. Long wait!
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Old 30 Jul 21, 09:32 PM  
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#12
yorkiedrummer
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Join Date: Aug 13
Location: York UK
Originally Posted by ukitr View Post
A 3 hour call to 0800 169 0730, a bit of pixie dust and 2A (from Klook) 1C (physical ticket from Orlando ticket deals) extended from September 21 to 15/01/23 FOC. Updated immediately on my disney app. Great disney service
Great result Rob thankyou for sharing success 🙌

When you say it updated on Disney app do you still need the physical tickets as well?
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Old 30 Jul 21, 10:03 PM  
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#13
ukitr
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Join Date: Jul 16
I’m not sure….. was so happy to get the result I forgot to ask.
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Old 30 Jul 21, 10:09 PM  
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#14
Rob1966
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Surfing at Typhoon Lagoon
 
Join Date: Jul 21
Originally Posted by yorkiedrummer View Post
Great result Rob thankyou for sharing success 🙌

When you say it updated on Disney app do you still need the physical tickets as well?
My app now states 14/01/2023 - I have physical tickets which were registered on the app as I had booked parks for August, but unfortunately it's a no-go.

I do feel a bit disgruntled with Disney because they are adding a cost for a ticket we bought before lockdown, and the fact Universal, Busch gardens and Seaworld have extended the tickets without additional costs.
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Old 31 Jul 21, 07:35 PM  
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#15
beeftinkler
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Join Date: Sep 10
Can they extend 21 day tickets, too (no longer sold)?
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Old 31 Jul 21, 10:02 PM  
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#16
yorkiedrummer
Gone all Goofy
 
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Join Date: Aug 13
Location: York UK
Originally Posted by ukitr View Post
Call 0800 169 0730 and ask to speak to ticket line. First time they said the couldn’t, tried again and they put me through…. Long wait!
I called twice today and said they couldn't put me through to ticket line but gave me a number to call direct to ticket line... don't fancy calling USA and getting a large bill.
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Old 31 Jul 21, 10:15 PM  
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#17
Rob1966
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Surfing at Typhoon Lagoon
 
Join Date: Jul 21
Originally Posted by yorkiedrummer View Post
I called twice today and said they couldn't put me through to ticket line but gave me a number to call direct to ticket line... don't fancy calling USA and getting a large bill.
Try calling at 12pm, that's when they open - I called at 1155, I was sorted by 1210.

I still think it's unfair that we have to pay more when we bought the tickets prior to lockdown and we have not been allowed to travel to the US, I appreciate the parks are open, but still can't use our passes due to travel restrictions.
Universal, Seaworld and Busch gardens have extended without any extra charges, leaves a sour taste in my mouth for Disney.
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Old 1 Aug 21, 09:03 AM  
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#18
beeftinkler
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Join Date: Sep 10
Originally Posted by yorkiedrummer View Post
I called twice today and said they couldn't put me through to ticket line but gave me a number to call direct to ticket line... don't fancy calling USA and getting a large bill.
What's the direct Disney number?

Just use:

zipcall/international-calls/

For free UK-USA calls
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Old 1 Aug 21, 10:44 AM  
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#19
Rob1966
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Surfing at Typhoon Lagoon
 
Join Date: Jul 21
The direct number for the ticket line is a USA number.
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Old 1 Aug 21, 02:25 PM  
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#20
beeftinkler
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Join Date: Sep 10
Originally Posted by Rob1966 View Post
The direct number for the ticket line is a USA number.
Understood, what's the US number?

I spoke to UK Disney and they just said 'let them expire and we'll have a credit to use against a new booking' which is different to what everyone else is hearing
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