Calling BA - no answer

[Pupbelly]

Originally Posted by Disney Nanny

BA
Ok, so now end of day and the call facility automatically cuts you off (end of working day I guess)
HOWEVER I have been calling since 0755 and have continuously been asking to 'speak to an agent' on the so called live chat!
22 calls made and cut off, and must be the same with the chat as was doing at same time.
YES i appreciate things have changed very quickly but seriously, bring the staff in if you want the custom.
Very poor service.
And to a previous answer in this thread NO I do not complain after waiting for 5 minutes, that would of been a blessing!
So still not resolved with BA and it is now 1947

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Sadly this echoes our experience. There are many posts saying to just call, just use the chat facility, but the reality is it takes a lot of determination or luck maybe(?) to get a result. Makes an already tense situation all the more painful

[act1980]

He's tried calling over 20 times this morning with no luck. If he can't get hold of anyone by tomorrow then they automatically issue a voucher. Not good!

[duchy]

Having worked briefly on live chat (not for an airline), I genuinely wouldn’t use them but sit it out on the phones.
When you are on the phone the agent is giving you 100% attention. Live chat they are dealing with multiple chats on multiple screens at the same time , it’s very fast moving and easier to make errors especially when it’s mega busy and the queries are complicated.
I think my record was twenty simultaneous chats (some were people taking ages to reply ) it’s a mind melt.

[onion2803]

Not sure if this is helpful or not, but we got through twice on 0344 493 0747 at about 8pm on Monday and Tuesday to discuss new flight options and eventually booked last night with them. We only waited about 10 mins in the queue, if that

[steph206]

Originally Posted by onion2803

Not sure if this is helpful or not, but we got through twice on 0344 493 0747 at about 8pm on Monday and Tuesday to discuss new flight options and eventually booked last night with them. We only waited about 10 mins in the queue, if that

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Is this for the flights team or holiday?

From my experience the flight team have more available resource, whereas the holiday team are overloaded.

My rage has hit a new level today. Waited 90 minutes on the chat, got someone and they are saying the chat hasnt routed my query correctly and that I need to end the chat and try again with the holiday team. Tried that and its not recognising anything. FML.

[act1980]

Welll I just went round there, we both tried for over an hour and no luck. It's a joke tbh!

[tink111]

I’ve tried the 0800 number and it lets you wait on hold whereas the 0344 number is cutting me off at the moment. Didn’t wait it out on hold we don’t quite have time at the moment! Will try again later :/

[act1980]

Originally Posted by tink111

I’ve tried the 0800 number and it lets you wait on hold whereas the 0344 number is cutting me off at the moment. Didn’t wait it out on hold we don’t quite have time at the moment! Will try again later :/

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Whats the 0800 number?

[tink111]

The number someone posted on this thread : 0800727800

[act1980]

Originally Posted by tink111

The number someone posted on this thread : 0800727800

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Thank you! Will try that again!