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27 Oct 21, 09:02 PM
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Very Serious Dibber
 
Join Date: Apr 11
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Virgin Special Assistance
I’m struggling to get a reply from special assistance I’ve been trying since the end of September and still only had 1 email with nothing further? Tried their email and the contact form on the website. Anyone else struggling?
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Jennifer 
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27 Oct 21, 09:05 PM
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I'm Ready To Go NOW!
 
Join Date: May 07
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I emailed them and they sent me an email saying they would ring me within 10days. The 10 days was up on Monday so I emailed them to say I had not been contacted. Still waiting. I will give it to the end of the week then contact them via social media, that seems to be the only way to get their attention.
__________________
 Las Vegas - October 2023 (6th West Coast Trip) New York - February 2019 - My 50th Birthday Trip (1st Visit) Florida - January 2024 - Taking mini me for her 30th birthday (22nd Visit to Florida) Florida - September 2024 (23rd visit) - just me and hubby |
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28 Oct 21, 07:55 PM
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Trying for More Ears
 
Join Date: Feb 16
Location: Northants
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Yeah I've also had same issue as both of you, but thankfully I've still got a few months. It's so frustrating though waiting for responses. Fingers crossed you both get through soon
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28 Oct 21, 08:02 PM
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I'm Ready To Go NOW!
Join Date: May 07
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I contacted Orlando Airport, regarding special assistance, and they responded within 24hrs, excellent customer service from them.
__________________
Las Vegas - October 2023 (6th West Coast Trip) New York - February 2019 - My 50th Birthday Trip (1st Visit) Florida - January 2024 - Taking mini me for her 30th birthday (22nd Visit to Florida) Florida - September 2024 (23rd visit) - just me and hubby |
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4 Nov 21, 10:52 AM
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Trainee Dibber
 Join Date: Jul 21
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4 Nov 21, 11:06 AM
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I'm Ready To Go NOW!
Join Date: May 07
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__________________
Las Vegas - October 2023 (6th West Coast Trip) New York - February 2019 - My 50th Birthday Trip (1st Visit) Florida - January 2024 - Taking mini me for her 30th birthday (22nd Visit to Florida) Florida - September 2024 (23rd visit) - just me and hubby |
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10 Nov 21, 08:09 AM
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I'm Ready To Go NOW!
Join Date: May 07
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I still haven't been contacted. I have been discussing this with the VA team on Twitter and I am still getting the run around. It is a very poor service from VA, used to be much better when you could ring them. They have two different email addresses to contact the special assistance team, I have emailed both, and I still haven't received the promised telephone call to discuss what assistance we require for our trip.
__________________
Las Vegas - October 2023 (6th West Coast Trip) New York - February 2019 - My 50th Birthday Trip (1st Visit) Florida - January 2024 - Taking mini me for her 30th birthday (22nd Visit to Florida) Florida - September 2024 (23rd visit) - just me and hubby Edited at 11:03 AM. |
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10 Nov 21, 08:10 AM
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I'm Ready To Go NOW!
Join Date: May 07
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__________________
Las Vegas - October 2023 (6th West Coast Trip) New York - February 2019 - My 50th Birthday Trip (1st Visit) Florida - January 2024 - Taking mini me for her 30th birthday (22nd Visit to Florida) Florida - September 2024 (23rd visit) - just me and hubby |
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15 Nov 21, 11:00 AM
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Thread Starter
Very Serious Dibber
Join Date: Apr 11
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I rang the regular customer services and managed to get a call back from them.
__________________
Jennifer
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19 Jan 22, 06:28 PM
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Imagineer
Join Date: Aug 14
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Can I ask how far in advance you spoke to Special Assistance? I know with TUI they say as soon as you book. I have sent 2 emails to Virgin but heard nothing back at all.
It's a stress I would rather not be worrying about. Also if anyone has any better email addresses?
__________________
Natalie Xx Don't wait for the Storm to Pass, Learn to Dance in the Rain.. 
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