Tying to get through to MS

[Sara_toga]

What is the best time to try and get through to MS on the phone?

I am just getting cut off !

Thank you.

[Dr.JumbaJookiba]

As soon as they open. If you keep refreshing the DVC home page when you're logged in chat will eventually let you on too.

[Saratoska]

Originally Posted by Dr.JumbaJookiba

As soon as they open. If you keep refreshing the DVC home page when you're logged in chat will eventually let you on too.

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That’s what I did today , was going to do it when MS opened but I didnt manage , did chat at 4 o’clock

[Sara_toga]

Originally Posted by Dr.JumbaJookiba

As soon as they open. If you keep refreshing the DVC home page when you're logged in chat will eventually let you on too.

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Originally Posted by Saratoska

That’s what I did today , was going to do it when MS opened but I didnt manage , did chat at 4 o’clock

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Unfortunately chat can't help me

[Saratoska]

Originally Posted by Sara_toga

Unfortunately chat can't help me

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Did they say why they couldn’t help you

[Sara_toga]

Originally Posted by Saratoska

Did they say why they couldn’t help you

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I cancelled a reservation for May and I have been told the points will now be extended a year. I was initially told on chat that it would take 15 working days to show in my 2021 UY but I have now been told it will be the first week of June (May UY).

I now want to rent these points but as they have not been moved it looks like if I make a booking the points would come out of my 2022/23 UY so when my initial ones eventually get moved I will be left with my oldest points and I wanted to use them first (hope this makes sense!)

I went on chat yesterday and they said they didn’t know how to go about using the oldest first and to phone. I didn’t even get as far as holding just kept getting cut off.

[Saratoska]

I got the impression yesterday you can’t rent them out until they are in your use year , ie you can’t rent until june
For us she said they won’t go into our account until December , we have a dec use year
therefore we can’t rent them out until December , which only leaves 5 months to get them rented

Don’t know why there are doing this as in why they just don’t extend from when you call them until next May

[Sara_toga]

2pm on the dot, 15 minutes to get through, lovely lady and still on

[YorkshireT]

They’ve sent an email out last night apologising for the service, saying they are employing more people and getting a new phone system.

[Mr Tom Morrow]

Originally Posted by YorkshireT

They’ve sent an email out last night apologising for the service, saying they are employing more people and getting a new phone system.

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I had that E Mail bang on 20.54hrs. Well actually they sent me 4 of them.
Most weird.