Where’s my atol certificate?

[jclutton]

Looking through my booking today I can’t see the email with the atol certificate. Anyone any help on what I can do? Booked through the website, changed details after initial booking (added person, added tickets) twice and the three emails I’ve received doesn’t have one. Paid direct debit.

[KevinCosmos]

Originally Posted by jclutton

Looking through my booking today I can’t see the email with the atol certificate. Anyone any help on what I can do? Booked through the website, changed details after initial booking (added person, added tickets) twice and the three emails I’ve received doesn’t have one. Paid direct debit.

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Who did you book with? Speak with the Travel Agent

[Guest]

I booked through the website too,my Atol certificate was shown as an attachment to download on my confirmation e mail.

[itsmeGAV]

Originally Posted by jclutton

Looking through my booking today I can’t see the email with the atol certificate. Anyone any help on what I can do? Booked through the website, changed details after initial booking (added person, added tickets) twice and the three emails I’ve received doesn’t have one. Paid direct debit.

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It should be on the very last page of the attachment on your booking confirmation email.

As I booked our package via their website, my email with the ATOL certificate is on an email called 'Your Booking Document'.

[archibald]

Who did you book with? I've always found them on attached to an email with ebookers and BA - if you give the company name, other Dibbers may be able to give more precise instructions.

[archibald]

Just checking that you booked either accomodation or car hire within 24 hours of booking your flights? If it's just flights & park tickets booked, I don't believe that you get atol protection.

[Belle x]

Originally Posted by itsmeGAV

It should be on the very last page of the attachment on your booking confirmation email.

As I booked our package via their website, my email with the ATOL certificate is on an email called 'Your Booking Document'.

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This is where mine is too.

[Nimbus]

Originally Posted by KevinCosmos

Who did you book with? Speak with the Travel Agent

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Originally Posted by archibald

Who did you book with?

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Considering this has been posted in the Thomas Cook section of the DIBB, I would assume the OP booked with Thomas Cook?

[Manyin]

I am in the same position. I have flights and accommodation booked as a package with TC, but there was no ATOL certificate attached. The booking shows the ATOL payment deducted, it has the ATOL number and makes reference to ATOL protection.

I have spoken to an agent who advised this should be ok to submit a claim, as i'm assuming the information from TC is lodged somewhere with ATOL?

[Guest]

OP - does the booking show any ATOL deduction on your invoice?

If the package was with TC I would have expected to see the certificate on the bottom of your confirmation email. If you search "ATOL" in your email search engine does it come up blank?