Alamo - Checkin / Savetime / Skip the Counter

[princess87]

It's still not working for me, not going to risk going straight to garage without doing 'skip the counter' as it'll be more hassle having to go back up to the counter lol. Just hoping the queue isn't going to be too long at the desk!

[thatdavieguy]

Originally Posted by princess87

It's still not working for me, not going to risk going straight to garage without doing 'skip the counter' as it'll be more hassle having to go back up to the counter lol. Just hoping the queue isn't going to be too long at the desk!

See more...

Would keep trying until the last minute, failing that - make a dash for an electronic kiosk to avoid the hard sell, i used them last time and it takes a few mins tops as it just confirms what you put into savetime then gets you to swipe your card and prints the agreement.

[Jan & Derek]

If you have pre paid then it won't work...We're in the same boat.
That's the way i understand it anyway

[thatdavieguy]

Originally Posted by Jan & Derek

If you have pre paid then it won't work...We're in the same boat.
That's the way i understand it anyway

See more...

I pre paid and it worked

[MarkUK]

Originally Posted by thatdavieguy

I pre paid and it worked

See more...

Me too. Appears to be very erratic

[Orlando 2004]

Originally Posted by thatdavieguy

I pre paid and it worked

See more...

Me too but have since tried for my sister in law and it won't.

[Yorkshire_Dan]

Originally Posted by Mundy Clan

The latest update I have had from Alamo regarding skip the counter is as follows:
Entry Type: TaKeisha-04/08/2015 08:37 AM

Dear Richard,

Thank you for patience. I have been informed that the "skip the counter" option is down until further notice. I apologize for any inconvenience this may have caused. If you wish to bypass the counter, please use the kiosk at the rental location to sign in and pick up your rental vehicle. If you have any additional questions, please don't hesitate to contact me.

Sincerely,
TaKeisha
Alamo Customer Service


When he says kiosk, am I right in thinking that there are machines in the terminal to complete your booking RATHER than the human behind the desk with the hard sell ? ... and then it's off to garage ?

Are they telling porkies... and Skip the counter IS still working for some people ?

See more...

Can anyone please update me on here if they have been successful completing Skip the Counter since this comment from Alamo customer service.

Keen to know if this is a temporary thing or more long-term. I may need to update my sticky!

Thanks.

[mousemad]

Originally Posted by thatdavieguy

Would advise anyone to look closely at their print outs for savetime, have a look at the wording under the barcode.



If it says what it says there, you'll need to do the bypass the counter or you'll be sent back when you try to leave.

The bypass ticket is pretty much a pdf of what you get at the electronic kiosks in the alamo area. The gate guys will only let you out now if you have a rental agreement from the counter, a print out from a kiosk or one of these.

See more...

Originally Posted by thatdavieguy

You enter the details online for save time & do a bypass ticket - see the sticky at the top of the section for how to do it.

See more...

I've already done Savetime for both cars & all i got was the same as above, no bypass the counter.
What I meant was when you go to the counter, all drivers have to produce their driving licence to be checked, how do you do this when you are using the kiosk machine?

[Yorkshire_Dan]

Originally Posted by mousemad

I've already done Savetime for both cars & all i got was the same as above, no bypass the counter.
What I meant was when you go to the counter, all drivers have to produce their driving licence to be checked, how do you do this when you are using the kiosk machine?

See more...

That's because you have to complete Online Check In first to enable Skip the Counter (unless you have booked with Virgin).

Read the info in my sticky at the top of the page.

And with regards to the licence, your licence information is already pre-entered on the system. They check your licence upon check out at the garage.

[mousemad]

Originally Posted by Yorkshire_Dan

That's because you have to complete Online Check In first to enable Skip the Counter (unless you have booked with Virgin).

Read the info in my sticky at the top of the page.

And with regards to the licence, your licence information is already pre-entered on the system. They check your licence upon check out at the garage.

See more...

Thanks for the info but it still wont work.
Clicked on the online check-in, it took me too 'skip the counter', followed that through, but now its asking me to select another car & charging me for it & theres no way i can get past it, i've tried aaaargh :angry::angry:!

Thats it, I give up, i'll try the kiosk if we can but if we have to go to the counter, heaven help the person who tries to give me the hard sell!