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Old 14 Aug 18, 08:50 AM  
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Mobile Avis car hire with BA, allocated wrong car & car seats

We arrived yesterday and picked up a car from Miami. We paid for an upgrade to a group W car when booking the car hire. We were allocated a Kia Socorro? When looking through The Dibb posts I think that’s a group F, whilst the car is ok I’m a bit disappointed I paid more for an upgrade and didn’t receive one? Has this happened to anyone else and what can I do, will I get the price of the upgrade back if I contact BA?
Also, after joining the executive club I thought we got a child’s car seat free, I certainly requested one when hiring the car but we have been charged $70 for the loan of the booster for 17 days! It’s our first time with BA so I may have got it wrong can anyone advise?
Thanks in advance
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Old 14 Aug 18, 08:57 AM  
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Mr Tom Morrow
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Join Date: Jul 14
Location: The Tiki Room.

theDIBB Guidebook
Pages Created: 3
Hi. Is it a fly drive with BA or just a car hire?

I have just done a dummy booking for an adult and a 5 year old flydrive and checked the price. Then I added a seat and it was free.

Edit. Ok, scrolling down further I found this.

Your special requests will be sent to Avis, however these are subject to availability and cannot be guaranteed. The cost of these items is not included in your booking. Avis will charge for them at time of pick up.

So, the seat is payable locally but I don't know about the Executive Club

Group W with Avis should be along the lines of a Ford Edge etc. Can you give me the car code on the key fob as there is no Kia model you have mentioned. Is it a Sportage?
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Edited at 09:07 AM.
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Old 14 Aug 18, 09:15 AM  
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johnmcmaster
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Mobile

Is it a Sorrento? We had a Santa Fe last year and I think they are on the same platform as they come from sister companies. This was a W grade car.
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Old 14 Aug 18, 09:17 AM  
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Thanks for that.
We will have to suck the $70 charge up and learn for next time.
The car is a Kia Sorento, i did question at the garage that I thought it should be a Ford Edge, group W and the guy said this was similar. We don’t have the fob at the moment as the car is in valet parking in Miami.
I’m just wondering if we have been given a car that’s a lower group, this is annoying if this has happened when we specifically paid for a higher group. I just don’t know how to check.

Edited at 09:18 AM.
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Old 14 Aug 18, 09:20 AM  
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Mr Tom Morrow
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Join Date: Jul 14
Location: The Tiki Room.

theDIBB Guidebook
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The Sorrento is a Class F so they have caught you. However it could be an upgraded edition etc so may not be that clear.

My money is on the former not the latter. Can you pop back and change it?
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Old 14 Aug 18, 09:24 AM  
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Mobile

Ahhh, how annoying if it is a class F. It is a seven seater. I might mention it when we return. It’s a nice car, just like to get what we pay for. We have basic cars in the uk and wanted a nice one in the US.
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Old 14 Aug 18, 09:29 AM  
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Mr Tom Morrow
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Join Date: Jul 14
Location: The Tiki Room.

theDIBB Guidebook
Pages Created: 3
This is the Avis codes

A
Sub-compact
F
Intermediate SUV
B
Compact
Z
Full size SUV
C
Intermediate
L
Premium SUV
D
Full size 2-dr
W
Standard SUV
E
Full size 4-dr
V
Minivan
G
Premium
P
12 passenger van
H
Luxury
S
Sport
K
Convertible
X
Specialty

So it could be yours is classed as a V - Minivan. That is an upgrade from a W
__________________

"PAGING MR MORROW, MR TOM MORROW..."

''I drink Wine and know things''

DVC Owners at SSR since 2003.
Multiple annual visits to America since 1976
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Old 14 Aug 18, 09:41 AM  
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Mobile

Ahhh, interesting.

Thank you so much for all your help.

My minds been put at rest.
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