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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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30 Mar 20, 02:41 PM |
#1
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Apprentice Imagineer
Join Date: Mar 15
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Never again will I use virgin holidays
So yesterday my flight with virgin Atlantic was finally cancelled and refund authorised. We were due to spend a week at Marco island 4 days later booked through virgin holidays but they’re refusing to refund despite the fact the hotel’s restaurant, beach, pool and gym are all shut the entire time we would be there. The hotel states on its website that full refunds will be given to anyone booked until 30th April. We were due to be there from 19th to 26th. I’ve said it’s not acceptable but they’ve cut me off. Not sure what to do now.
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30 Mar 20, 02:58 PM |
#2
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Very Serious Dibber
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Did you pay with a credit card by any chance? If so, I believe you should be protected under S.75
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30 Mar 20, 03:02 PM |
#3
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Thread Starter
Apprentice Imagineer
Join Date: Mar 15
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Yes I did thanks Lily. I will wait and see if the entrance ban to USA is extended in which case hopefully I can get a refund from virgin holidays They’re the only company being unhelpful. I just want it all cancelled.
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30 Mar 20, 03:05 PM |
#4
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Very Serious Dibber
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30 Mar 20, 03:13 PM |
#5
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VIP Dibber
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Email them with a copy of the hotel page and their own covid policy page. Say there has been a fundamental change in facilities available to you for your entire stay COMPARED to what was advertised when you booked and you'd like a refund. A dibber had a similar experience a few years back.threatened small claims court and got a refund
Check ABTA and ATOL rules and moneyexpert website.I think virgin are members if both. Good luck Edited at 03:15 PM. |
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30 Mar 20, 03:19 PM |
#6
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Thread Starter
Apprentice Imagineer
Join Date: Mar 15
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Thanks
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30 Mar 20, 04:09 PM |
#7
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Imagineer
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30 Mar 20, 04:16 PM |
#8
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Thread Starter
Apprentice Imagineer
Join Date: Mar 15
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I’ve emailed the hotel who emailed back straight away. They are contacting VH to tell them they will refund everyone who is booked up to 30 April . Will see what happens. VH just aren’t replying to me now.
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30 Mar 20, 04:30 PM |
#9
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Imagineer
Join Date: May 10
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30 Mar 20, 06:56 PM |
#10
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Imagineer
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is it not classed as a package then?
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