When and how to get in touch with VH

**Sara_toga** · 7 Apr 20, 06:57 PM

We just received our cancellation email from Netflights for our flights 25th April/9th May.

We have a hotel booked with VH for 1st/6th May.

I am too early to get in touch with VH and what is the best way to get in touch with them?

Thanks

P1kachu · 7 Apr 20, 08:59 PM

Sorry for jumping in without actually answering your question but did you receive a refund from Netflights for your flight? Do you mind me asking who your flights were with? I was due to fly out on the 28th with VA but only have the option of reboking at the moment so wondering if the hold of for a refund!

**Sara_toga** · 7 Apr 20, 09:19 PM

Originally Posted by P1kachu

Sorry for jumping in without actually answering your question but did you receive a refund from Netflights for your flight? Do you mind me asking who your flights were with? I was due to fly out on the 28th with VA but only have the option of reboking at the moment so wondering if the hold of for a refund!

Netflights have "applied for a full refund" which can take up to 10 weeks.

Our flight was with VA, the 25th April which had been cancelled but our return flight is still showing as active

I emailed Netflight on the 23rd and 25th March asking for a refund and just heard back today.

Laura_<3 · 7 Apr 20, 09:35 PM

We had a flydrive booked with Virgin Holidays for 7th May but have rescheduled to 2021.

It took 3.5 days of holding on the phone from open to close (9am-5pm) to get through to someone. You can text or WhatsApp them also if you go on their website and put your number in, they send you a message to respond to. I believe there are long waits with this also though.

**Sara_toga** · 7 Apr 20, 09:43 PM

Originally Posted by Laura_<3

We had a flydrive booked with Virgin Holidays for 7th May but have rescheduled to 2021.

It took 3.5 days of holding on the phone from open to close (9am-5pm) to get through to someone. You can text or WhatsApp them also if you go on their website and put your number in, they send you a message to respond to. I believe there are long waits with this also though.

Thank you I text and Whatsapped a couple of days ago before I got flight cancellation details so I will just hope I hear soon!

saratogajan · 8 Apr 20, 11:44 AM

I texted and Whatsapped every day until they got back to me!

**Sara_toga** · 8 Apr 20, 12:31 PM

Originally Posted by saratogajan

I texted and Whatsapped every day until they got back to me!

Thanks, they did reply today and what me to choose different dates but I have replied asking for a refund.

saratogajan · 8 Apr 20, 01:28 PM

That�s what I did but they never got back to me until after the hotel contacted them.

**Sara_toga** · 8 Apr 20, 01:54 PM

Originally Posted by saratogajan

That�s what I did but they never got back to me until after the hotel contacted them.

Looks like the hotel is still open🤷