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Old 1 Jul 19, 02:32 PM  
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sugg42
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Join Date: Dec 11
Mobile Help at Gatwick airport

I am going in August and have requested special assistance via my airline Norwegian Air and I know from previous holiday 2 years ago that I was able to get assistance from the departure lounge to the aircraft. But my mobility has gotten a lot worse and I can’t walk very far and definitely not stand for more then 2/3 mins.
We are parking at the south terminal short stay car park. Has anyone else used special assistance at Gatwick and had assistance from say the help points in the carpark ,threw check in and then threw security.
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Old 1 Jul 19, 03:09 PM  
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oeamon
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hi - I have arranged it for my parents recently. my advise would be to get dropped off at the special assistance office. you just follow the signs at Gatwick for drop off and special assistance. you can stop right outside the office (there are two in the drop off zone). then let the driver drive around and park and come meet you and the luggage at the special assistance office. they will then take you to the terminal check in etc and they will they come and collect you on their buggy and help you through security and take into the departures area. they will give you a pager which will go off 5 minutes before they come to take you to the gate. this is how it worked for my folks recently and they couldn't praise it enough

Edited at 03:11 PM.
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Old 3 Jul 19, 02:25 PM  
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sugg42
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Mobile

Thank you for your advice does sound like a plan and will do as you mentioned.
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Old 4 Jul 19, 08:59 AM  
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Lemmonie
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Join Date: Sep 14
Gatwick are absolutly superb at assistance. We always go to the assistance kiosk with our son who is autistic. They provide someone to guide us through the security then walk us to the assistance lounge area and allow us to chill or look at shops. Then when ready to board they call us via a buzzer thing like you get in a restaurant and then assist us to the gate and ensure we are boarded first.
They even offered offered my son a rode on a buggy through the airport and it was most disappointed when i made him walk! lol

The staff are so helpful.
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