Go Back   theDIBB > DIBB Community > DIBBing > General Chat
Forgotten Password?
Notices
General Chat This forum is for general topics and chat type threads.
Reply
Thread Tools Search this Thread Display Modes
Unread 19 Jul 19, 11:40 AM  
Link to this Post
#1
Miss_Shell
Imagineer
 
Miss_Shell's Avatar
 
Join Date: Aug 12
Mobile TC holiday extra refunds - advice needed

Hi all,

I recently upgraded our inbound flight with TC and was told we were due a refund as we had already bought some of the extras included. I have been told three separate timescales for refund:

3-5 days
5-7 days
10 days

We are now on (working day) 11 and no sign of said refund. I spoke to both their customer services and online chat, both advised they cant escalate to a complaint and to fill in a form. Unfortunately you cannot fill this form in if you've booked flights only so a bit stuck.

I've submitted a complaint via resolver but I dont know if TC are obliged to reply.

Has anyone else been in a similar position and have had successful refunds for this kind of malarkey?

Thanks in advance x
__________________
Orlando & Bahamas 1992 - Orlando 1998 - Orlando 1999 - Orlando 2000 - Polynesian Resort - Orlando 2000 - Orlando 2001 - Orlando 2003 - Kissimmee Villa - Orlando 2005 - Christmas - Orlando 2010 - Orlando 2011 - Port Orleans Riverside - Orlando 2012 - Disney Coronado Springs - HHN - Orlando & Hollywood 2014 - Orlando 2016- Disney's Coronado Springs and Universal's Cabana Bay Honeymoon 2017 - Disney's Port Orleans Riverside
Miss_Shell is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Second Anniversary Trip
Reply With Quote
Unread 19 Jul 19, 01:49 PM  
Link to this Post
#2
123Ellen
VIP Dibber

 
123Ellen's Avatar
 
Join Date: Sep 16
Have you got anything in writing saying that you are due a refund? It doesn't seem right that they don't have a complaints process even if you only booked flights.
123Ellen is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Number 10!
Reply With Quote
Unread 19 Jul 19, 01:57 PM  
Link to this Post
#3
Miss_Shell
Thread Starter
Imagineer
 
Miss_Shell's Avatar
 
Join Date: Aug 12
Mobile

Originally Posted by 123Ellen View Post
Have you got anything in writing saying that you are due a refund? It doesn't seem right that they don't have a complaints process even if you only booked flights.
I do yes. It seemed very odd to me and when questioned they didnt really know what to tell me!
__________________
Orlando & Bahamas 1992 - Orlando 1998 - Orlando 1999 - Orlando 2000 - Polynesian Resort - Orlando 2000 - Orlando 2001 - Orlando 2003 - Kissimmee Villa - Orlando 2005 - Christmas - Orlando 2010 - Orlando 2011 - Port Orleans Riverside - Orlando 2012 - Disney Coronado Springs - HHN - Orlando & Hollywood 2014 - Orlando 2016- Disney's Coronado Springs and Universal's Cabana Bay Honeymoon 2017 - Disney's Port Orleans Riverside
Miss_Shell is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Second Anniversary Trip
Reply With Quote
Unread 19 Jul 19, 04:23 PM  
Link to this Post
#4
FloridaFairy
Very Serious Dibber
 
FloridaFairy's Avatar
 
Join Date: Apr 16
Mobile

Why cant it be escalated to a complaint?
You previously bought a flight and paid for extras eg seats entertainment etc... ?
You have now paid to upgrade but these extras are included in the flight/seat... ?
Therefore you have paid twice ...
Give customer services the amount that you have paid twice for and request refund... take their name and state that you expect a refund within 5 working days or whatever you feel appropriate...
State youve already waited and if you feel its appropriate request any compensation
Customer services can help they can take payments so surely must be able to refund.. they will also have a record of all exchanges-web searches etc that youve done as well.
2017 we travelled with then and there was a glitch which enabled us to book seats for free... this was flagged on The Dibb but needed to be done soonest...
We were travelling g with friends but he hasnt been checking and was too busy that evening to ring. Few days later the glitch had gone and when he rang and said hed been checking etc , they pointed out that he hadnt ... how they knew, I dont know but they did meet him half way so they are able to help...
Im sure one the dibbers is fab at getting queries resolves with TC ... cant remember who tho but Im sure someone will be along shortly to help ...
In the meantime keep on at customer services
FloridaFairy is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Ooops! We did it again!
Reply With Quote
Unread 19 Jul 19, 05:23 PM  
Link to this Post
#5
Miss_Shell
Thread Starter
Imagineer
 
Miss_Shell's Avatar
 
Join Date: Aug 12
Mobile

Thank you both, I rung them again and now they are saying to wait till Monday/Tuesday. I have specifically asked to escalate to a complaint but are still reluctant to do so 🤬
__________________
Orlando & Bahamas 1992 - Orlando 1998 - Orlando 1999 - Orlando 2000 - Polynesian Resort - Orlando 2000 - Orlando 2001 - Orlando 2003 - Kissimmee Villa - Orlando 2005 - Christmas - Orlando 2010 - Orlando 2011 - Port Orleans Riverside - Orlando 2012 - Disney Coronado Springs - HHN - Orlando & Hollywood 2014 - Orlando 2016- Disney's Coronado Springs and Universal's Cabana Bay Honeymoon 2017 - Disney's Port Orleans Riverside
Miss_Shell is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Second Anniversary Trip
Reply With Quote
Unread 19 Jul 19, 07:51 PM  
Link to this Post
#6
7SeasSailor
Imagineer
 
7SeasSailor's Avatar
 
Join Date: Oct 11
Get on their Facebook site and start complaining.
__________________
I'm going to live forever! Triple bypass done - so far so good!
7SeasSailor is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
Hhmm, is it possible?
Reply With Quote
Reply
Attraction Tickets Direct

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump

Kissimmee Swamp Tours

All times are GMT +1. The time now is 04:46 AM.


Powered by vBulletin - Copyright © 2000 - 2019, Jelsoft Enterprises Ltd.
Attraction Tickets Direct

theDIBB Menu

Kenwood Travel

US Dollar Rates
ASDA  $1.1911
CaxtonFX  $1.1893
Covent Garden FX  $1.2011
FAIRFX  $1.1900
John Lewis  $1.1971
M&S  $1.1674
Post Office  $1.1846
Sainsburys  $1.1880
TESCO  $1.1903
Travelex  $1.1809
Updated: 04:30 21/08/2019

theDIBB Charities
Cancer Research UK
DIBB Members have Donated: £10,130
£


Macmillan Cancer Support
DIBB Members have Donated: £1,085
£

Euro Rates
ASDA  €1.0751
CaxtonFX  €1.0714
Covent Garden FX  €1.0812
FAIRFX  €1.0700
John Lewis  €1.0807
M&S  €1.0555
Post Office  €1.0691
Sainsburys  €1.0730
TESCO  €1.0750
Travelex  €1.0661
Updated: 04:30 21/08/2019

Orlando Weather
Florida Time
Tue 20th Aug 11:46pm
Now: 26C/79F
Clear Sky
Clear Sky
Cloud Cover: 1%
Wind: 7mph - ESE Arrow points to where the wind is coming from.
Pressure: 1020mb
Humidity: 83%
Illuminations Smoke
Updated: 03:30 21/08/2019