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Old 20 Sep 19, 11:39 AM  
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Gill635
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Hi Everyone

Iím hoping for some info / reassurances / miracle here!

I flew out to the US a couple of days ago for my holidays, and as always, brought my ASUS laptop. Itís only a couple of years old, and itís not used heavily so has always still been in a nearly new condition.

Iíve come to switch it on last night to start backing up photos, and do some bits of admin, and I seem to be stuck in some kind of loop with it.

It powers up, but the screen either stays black, or comes up with the Aptio Setup Utility screen. Nothing I do can get it to just power up.

Iím not the most technically savvy person, but Iím really hoping itís not gone to laptop heaven, as I need to use it for stuff whilst Iím away, it has my life stored on it, and I canít afford to replace it.

Can anyone offer any advice as to how to get it going again at all please? Iím away until mid October, and the only other technology I have is my camera and iPhone 6s so could really do with it.

Thanks in Advance

Gill
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Old 20 Sep 19, 12:18 PM  
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hideinpockets
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I know this may be a really simple question but do you have it plugged into its charger? May just be running out of battery so is going into battery saver mode.

Does it give you the option on the system utility screen to do a reset / restart?
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Old 20 Sep 19, 12:20 PM  
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Gill635
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Originally Posted by hideinpockets View Post
I know this may be a really simple question but do you have it plugged into its charger? May just be running out of battery so is going into battery saver mode.

Does it give you the option on the system utility screen to do a reset / restart?
Hi Lovely

Yes, Iíve charged it overnight (well from about 9pm to 3am when I flipping woke up) but itís still the same
Where would I see the option for a restart? There are a few tabs (Iíll attach a pic) Iím not technically minded though so I could well be missing something!
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Old 20 Sep 19, 12:22 PM  
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400ixl
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Hmmm, sounds like the hard disk may be having issues.

Can you give a bit more of a description?

maybe have a read of windowsreport/fix-aptio-setup-utility/

Edited at 12:27 PM.
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Old 20 Sep 19, 12:24 PM  
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Might wouldn't start recently and through an internet search had to do some complicated button holding (sound up and down, then hold on/off for twenty seconds, then restart by holding on/off and sound up) this was a on a Surface pro 4 but they might all have a different restart way.
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Old 20 Sep 19, 12:28 PM  
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Sometimes on the screen there's an F key prompt to break the booting cycle, it can flash past quickly sometimes (is it F2 sometimes?) Google any text you see on the screen or error messages if there are any
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Old 20 Sep 19, 02:07 PM  
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400ixl
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The Aptio Setup Utility screen is essentially the Asus BIOS which is what you would get to by pressing the F2 key, so no need for that.

You need to identify why the utility screen is being triggered instead of booting. This is often due to a failed hard disk or corrupted operating system stopping it from being able to boot.

OP, have you got a recent backup of the content of the device?
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Old 21 Sep 19, 04:44 PM  
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Sorry guys, between the time difference and being out whale watching yesterday Iíve not had chance to add anything on here.
Iíll try and attach a screenshot below, Iíve tried earlier but it wouldnít attach for no reason.
Tried to switch it back on today but itís straight to the blue screen again.

Nope, nothingís backed up. I stupidly thought it would be OK with being in such a good condition!
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Old 21 Sep 19, 04:45 PM  
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Old 21 Sep 19, 06:16 PM  
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Hi,

On the blue screen is there any error message or anything, what version of Windows were you running? Chances are any data is still there on the hard drive, it may just be Windows which has messed up. Annoying, but any decent computer shop (I wouldnít bother with PC World) should be able to recover the data and reinstall windows fairly cheaply.
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