Pool closed at Sequioa Lodge

[Animagus]

Are you sure there wasn’t anything in your booking that flagged up the closures? I booked with Disney direct so I knew those facilities wouldn’t be available at the time of booking. I do take your point about paying full price etc but, as there is an alternative on offer at NB, I'm not sure you will be offered anything by way of compensation.

[Guest]

If you do wish to complain then you would need to direct your complaint to Magic Breaks, Disney informed Travel Agents of this closure some time ago.

Magic Breaks have a specific section of their website which lists the pool closures:
magicbreaks/genera...sure-schedule/

They also include this text on all bookings when the pool is closed along with the prices:

If you feel you weren't informed when you booked, then best to email them to log your complaint customercare@magicbreaks.co.uk

[sammykitten]

Originally Posted by 877

Yes I might look at that thanks, why do you prefer different hotels in different seasons?

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i agree with others - NBC themeing fits summer better and Sequoia Lodge fits winter better, I'd ask for a move to NBC as you will want to use the gym and pool.

[Gill H]

I have a personal preference for SL as I prefer a cosy, homely feel. But there is no denying that NPB is absolutely lovely - stayed there in Sep 2017 and it was great.