Disneystore Help

[emmsy]

Hi. I have bought a Mickey waffle maker for my sons birthday next month from a personal shopper on Instagram who bought it from disneystore usa and has sent it over. Long story short it doesn’t work and item is faulty:-(. Personal shopper is saying I need to pay for shipping back to her and she will try get either a refund or replacement. If she gets a replacement I will have to pay return shipping costs as well which will make this present very expensive indeed. My question is can I take it back to disneystore Uk for a refund? It what other options do I have? Thanks I feel sick at the fact I’ve spent all this money and won’t be able to give my son this for his birthday :-(. He is autistic and has asked for one for two years! Xx

[Disney Bear]

Hi

Afraid you can’t take it back to the UK. You could send to back to the Shopper and ask if they can get a refund. Have you looked on Amazon UK? Not quite the same sort of Mickey waffle maker but they do have Disney ones - maybe you could give one of those to your son? Sorry I know it is disappointing when you make so much effort.

[emmsy]

Originally Posted by CAD

I believe the U.K. Disney stores are not actually owned by Disney (I could be wrong). I don’t think even if they are owned by Disney they’ll take it back here especially if it has a US plug?

Silly question, does it have a us plug and if so I’m sure I’ve read on here that you may need a voltage converter for it to work here in the U.K.

I don’t think you have any consumer protection so paying for postage would have to be paid I presume in this case (unless someone else knows different).

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Thank you. Yes I have a step down transformer to change the voltage but didn’t work xx

[emmsy]

Originally Posted by Disney Bear

Hi

Afraid you can’t take it back to the UK. You could send to back to the Shopper and ask if they can get a refund. Have you looked on Amazon UK? Not quite the same sort of Mickey waffle maker but they do have Disney ones - maybe you could give one of those to your son? Sorry I know it is disappointing when you make so much effort.

See more...

Thank you. I know I’m so gutted that I can’t surprise him with it like I thought:-(. The shopper has been in touch to say if I send it back to her she will seem a refund from shopdisney USA. Does anyone know the cheapest and best way to ship something to Orlando? Xx